Sr. Incident Response Analyst

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

We are seeking an experienced Senior Incident Response Analyst to join our Cyber Security Incident Response Team, leading complex investigations and responding to sophisticated cyber threats. This individual will be responsible for identifying, analyzing, and containing security incidents while ensuring a swift and effective response. This role will collaborate closely with internal and external stakeholders, leading efforts across teams to ensure comprehensive threat containment and recovery. With deep technical expertise in forensic analysis, malware analysis, and intrusion detection, the Senior Analyst serves as a mentor to junior staff, guiding the development of their skills and ensuring alignment with best practices.

The role includes on-call responsibilities outside business hours and weekends, daily reporting, and ticket administration. This candidate is self-motivated and responsible, with the ability to prioritize under heavy workloads and operate under time constraints. Building upon and improving established procedures and detailed documentation of incidents is essential. If you are passionate about cybersecurity and have a proven track record of responding to security threats, we encourage you to apply and become an integral part of our team.

This position is an individual contributor role reporting to the Sr. Manager, Incident Response.

Responsibility

• Lead and conduct advanced investigations into security incidents, identifying the root cause and recommending remediation efforts to prevent future occurrences

• Perform proactive threat hunting using various security tools and platforms to identify vulnerabilities, suspicious activity, and potential security gaps

• Analyze malware and reverse-engineer attacks to understand the full extent of an incident, including identifying compromised systems and data

• Create and maintain incident response playbooks and procedures, continuously optimizing them for evolving threats

• Act as the technical lead during major incidents, coordinating across teams such as Security Operations, Engineering, Legal, and external stakeholders when needed

• Leverage internal and external threat intelligence sources to identify and mitigate threats before they materialize

• Work with security tools (SIEM, EDR, threat intelligence platforms) to fine-tune alerts, reduce false positives, and improve detection capabilities

• Conduct post-incident analysis and reporting, documenting lessons learned, and suggesting areas for improvement

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

Basic

• 8+ years of experience in incident response, security operations, or a related role with a strong focus on incident detection, analysis, and mitigation
• Experience in analyzing and investigating security incidents (e.g., malware infections, phishing, insider threats, and data exfiltration)
• Experience with common security tools such as SIEM, EDR, and threat intelligence platforms
• Experience with network and host forensics, log analysis, and malware analysis

Preferred

• Strong knowledge of security frameworks such as MITRE ATTCK and NIST
• Experience with scripting and automation (Python, PowerShell, etc.)
• Certifications: GCIH, GCFA,GREM or similar
• Familiarity with cloud environments (e.g., AWS, Azure, GCP) and cloud security principles
• Ability to lead incident response efforts and communicate effectively with technical and non-technical stakeholders
• Strong analytical and problem-solving skills with a proactive approach to identifying risks and developing solutions
• Ability to thrive in high-pressure situations and handle critical incidents effectively

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations:

California: $134,900.00 - $216,975.00 base salary

Washington and New York (including NYC metro area): $129,000.00 - $190,550.00 base salary

This role is also eligible for bonus, equity and benefits.

Global benefits provide options for the following:

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you'll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

Applicant and Candidate Privacy Notice

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

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