Salesforce Functional Lead

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Job Type:

Job Description:

Reports to (job title):

Manager/Director as assigned

I. Position Description

Primary Duties and Responsibilities (details of the basic job functions):

Responsible for leading functional requirements gathering activities and translating them into user stories. Lead the build and maintain world-class Salesforce.com solutions using best practices in utilizing Salesforce platform, lightning apps and components, custom apps, changes to core apps, AppExchange Apps, approvals, workflows, product configurators etc., for sales and service clouds and partner community.

Serves as the supervisor of Salesforce Business Analysts working on medium to large projects. Acts as primary liaison between business customers, systems development teams and implementation partners and vendors. Assists management in identifying project objectives, validating detailed business/technical requirements, and evaluating alternatives.

Defines project scope, objectives and resource needs related to testing. Guides test plans and ensures test cases thoroughly support business requirements and obtains approval on test plans, test cases and expected results and documents as necessary. Accountable for supporting planning and execution of User Acceptance Testing (UAT), Training and Change Management. Coordinates the work assignments and tasks for staff and objectively evaluates individual performance to objectives.

Duties to include:

• Understand how a specific business operates today in terms of how they support customers, what their operations are, and what technology and data the business uses currently
• Work with the business to define the challenges they are facing, and gather functional requirements needed to solve the challenges. This could include completing interviews with functional users and developing business process maps
• Facilitate workshops with business to identify goal end state, and generate ideas that will advance the business through technology
• Walkthrough Salesforce platform capabilities that are aligned to solving the business capabilities requested
• Conceptualize what can be a minimally viable product (MVP) that can be used for quick testing and confirmation before further development
• Convert functional requirements into user stories that explain the business need and goal state
• Work with Development teams to confirm and explain user stories and functional requirements
• Work with Development teams to ensure correct configuration that resolves the business challenge
• Coordinate testing and approvals including defining who will complete testing, timelines, and sign-off requirements
• Develop reports on progress (i.e., challenges, open items, completed work) using program management software
• Conduct planning sessions with project leadership to inform on current state of program
• Participate in daily scrum meetings

Supervisory Responsibilities (briefly describe, if applicable, or indicate none):

Leads team of professionals spread across the ACG footprint.

II. Required Qualifications (these are the minimum requirements to qualify)

Education (include minimum education and any licensing/certifications):

• A bachelor's degree Bachelor's degree in Business Administration, Information Systems, or related field or equivalent work experience
• Salesforce certifications for Administrator or Advanced Administrator
• Sales Cloud and Service Cloud certifications

Experience:

• 4+ years leadership experience driving business solutions utilizing Salesforce
• 4+ years managing solutions implementations in Salesforce
• Documented experience building/documenting requirements, solution design and delivery
• IT support operations and application performance management

Knowledge and Skills:

• Ability to communicate with multiple stakeholders including business and IT
• Work across multiple parts of the organization simultaneously
• Experience using program management software, and managing others' adoption and use
• Experience with large implementations, including driving project management activities that ensure work stays on-time and on-budget, as well as design, prototyping, testing
• Ability to work collaboratively in a creative, Agile environment and manage multiple tasks
• Experience working in an agile environment, and ability to flex to meet new challenges
• Ability to lead strategic/consultative sessions with clients
• Able to solve diverse, complex and crucial business problems
• Able to lead a team
• Analysis, problem solving and decision making
• Self-directed, able to work in fast-paced ambiguous environment
• Excellent verbal and written communication, to include presentation skills

III. Preferred Qualifications

• Salesforce Field Service
• Salesforce Marketing Cloud
• Salesforce CRM Analytics

How you will benefit:

• Salesforce Functional Lead will earn a competitive salary of $112,484-$158,870 annually with annual bonus potential based on performance.
• Excellent and comprehensive benefits packages are just another reason to work for the Auto Club Group. Benefits include:
  • 401k Match
  • Medical
  • Dental
  • Vision
  • PTO
  • Paid Holidays
  • Tuition Reimbursement

FLEX WORK IN WORK ENVIRONMENT

This position is currently able to work remotely from a home office location for day-to-day operations unless occasional travel for meetings, collaborative activities, or team building activities is specified by leadership. This is subject to change based on amendments and/or modifications to the ACG Flex Work policy.

Important Note:

ACG's Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.

The above statements describe the principle and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfil these requirements.

The Auto Club Group, and all of its affiliated companies, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

Who We Are

Become a part of something bigger.

The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.

By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance.

And when you join our team, one of the first things you'll notice is that same, whole-hearted, enthusiastic advocacy for each other.

We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.

To learn more about AAA The Auto Club Group visit www.aaa.com