Delivery Customer Support Administrator

Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility -our people are energized problem solvers that take pride in how thework we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that's you we would love to have you join us!

Job Description

We are looking for a Delivery Support Administrator that plays a crucial role in ensuring the smooth operation of delivery remanufacture items.

This role is important for ensuring that customers receive their orders on time and that the delivery remanufacturing process runs.

• Coordinate Deliveries: Plan and schedule deliveries to ensure and accurate arrival of remanufacturing items.
• Track Orders: Monitor the status of orders and deliveries, ensuring any issues are promptly addressed.
• Prepare Documentation: Handle shipping documents such as invoices, purchase orders, and bills of lading.
• Customer Support: Provide information and weekly reports to customers and distributors regarding their orders and resolve any delivery-related issues.
• Inventory Management: Maintain records of inventory levels and place orders to ensure stock availability.
• Collaborate with Teams: Work closely with warehouse staff, Customer Care, and other departments to improve delivery processes.
• Data Management: Keep accurate records of remanufacturing items, suppliers, and customer information.

• 1+ years of experience: Previous experience in Repair Center, Logistics, supply chain management, or a similar role.
• Skills: Strong organizational and time-management skills, excellent communication abilities, and basic accounting knowledge.
• Education: A degree in administration, supply chain management, logistics, or a related field. Technical Proficiency: intermediate level of English comprehension and speaking, familiarity with ERPs software, Microsoft 365 and Power BI.

• Please contact your TA team advisory for benefits details.

Reporting to: Supervisor Remanufacturing-LA

Work Model - Hybrid

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression. We are proud to be an equal opportunity workplace.

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.

Rockwell Automation's hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.

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