Student Membership Desk Attendant Lead (Spring 2025) - Campus Recreation MMC

Florida International University is a top public university that drives real talent and innovation in Miami and globally. Very high research (R1) activity and high social mobility come together at FIU to uplift and accelerate learner success in a global city by focusing in the areas of environment, health, innovation, and justice. Today, FIU has two campuses and multiple centers. FIU serves a diverse student body of more than 56,000 and 290,000 Panther alumni. U.S. News and World Report places dozens of FIU programs among the best in the nation, including international business at No. 2. Washington Monthly Magazine ranks FIU among the top 20 public universities contributing to the public good.

The Wellness & Recreation Center-Campus Recreation is currently seeking a Student Membership Desk Attendant Lead to join their team of professionals.

Duties to include:

• Complete daily checks of all card readers and related pro shop electronic equipment.
• Maintain and keep track of inventory of all sales items throughout the duration of your shift.
• Reconcile and print out all sales reports from both Fusion and the credit card machine at the end of the business day.
• Manage and oversee all lost & found items for the facility. Transport all valuables to the Graham Center lost & found daily.
• Complete transactions of all sales items and memberships in pro shop area.
• Assign and manage all lockers that belong to Gold members.
• Assist with all equipment checkout items and ensure they are returned by the end of the business day.
• Answering phone calls to assist with patron inquiries and transferring calls to appropriate professional staff.
• Knowledge of facility bookings, fitness classes, personal training, special events, and all different membership types and their eligibility.
• Knowledge of operational policies and procedures.
• Assist with enforcing evacuation procedures in the event of any evacuations or emergency situations.
• Communicate any operations or personnel issues to appropriate professional staff if necessary.
• Always provide premiere customer service for all WRC patrons.
• Enforce all policies in regards to equipment checkout and sales.
• Complete all appropriate forms and documentation on connect2.

• At least 3 semesters of FIU work experience or related experience outside the University with satisfactory or higher from prior student appointment.
• Requires a letter of recommendation from one prior supervisor.
• Requires prior completion of FIU Service Excellence training or completion within first 30 days.
• Ability to work in a team setting.
• Advanced proficiency of Microsoft Office Suites.
• Ability to take direction and work independently as needed.
• Ability to maintain confidentiality when dealing with highly sensitive information.
• Knowledge of PC operations and specialized software programs, such as PantherSoft and Salesforce.
• Ability to communicate clearly and concisely, verbally, and in writing.
• Possess a high sense of responsibility and customer service skills.
• Ability to solve problems independently.
• Organizational and time-management skills.

• Maintain a current First Aid/CPR/AED certification upon being hired.
• Obtain merchant and PCI training certification in order to complete all Pro Shop transactions.
• Must have worked for the department for at least 2 consecutive semesters.
• Ability to attend mandatory departmental trainings and meetings.

Student Assistant

• Applicants must be currently enrolled as a student at FIU with a minimum of six (6) credits as an Undergraduate student or three (3) credits as a Graduate student during the Fall and Spring semesters.
• During the Summer semesters, Students need only remain enrolled and are not required to take credit hours, but cannot have graduated.
• Upon decreasing credit hours or graduating, student employment must end.

• Hours will vary based on class schedule and needs of department.
• Flexible schedule between 5:45AM-11:00PM.
• 10 hours a week.

$14.00/hour

Criminal Background Check
This student appointment may be subjected to a pre-employment background check.

Prospective Employee

If you have not created a registered account, you will be asked to create a username and password for use of the system. It is recommended that you provide an active/valid e-mail account as that will be the main source of communication regarding your status within the process. In this account, you are able to track your applicant status in "My Applications".

To be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position and be in good performance standing.

Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume/curriculum vitae into one attachment. Attached documents should be in Microsoft Word or PDF format. All applicants are required to complete the online application including work history and educational details (if applicable), even when attaching a resume.

*This posting will close at 12:00 am of the close date.

Current Employee

As a current employee, you must log into Employee Self Service (ESS) to apply for this and any other internal career opportunity of interest. In this account, you are able to track your applicant status in "My Applications".

To be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position and be in good performance standing.

Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume/ curriculum vitae, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume into one attachment. Attached documents should be in Microsoft Word or PDF format.

*This posting will close at 12:00 am of the close date.

Clery Notice

In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the University Police department at Florida International University provides information on crimes statistics, crime prevention, law enforcement, crime reporting, and other related issues for the past three (3) calendar years. The FIU Annual Security report is available online at: https://police.fiu.edu/download/annual-security-fire-safety-report/.

To obtain a paper copy of the report, please visit the FIU Police Department located at 885 SW 109th Avenue, Miami, FL, 33199 (PG5 Market Station).

Pay Transparency

Florida International University will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

FIU is a member of the State University System of Florida and an Equal Opportunity, Equal Access, Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.