Head of Fraud Operations

Reporting to the MANUBANK COO, the Fraud Risk Manager will manage the Bank's fraud prevention efforts to ensure adequate measures are in place to detect fraud attempts against the Bank and prevent those losses from occurring. In addition, the Fraud Risk Manager will oversee a team of Fraud analysts, manage daily workloads, and provide insight into the process, policies, and procedures.

Fraud Risk Manager will:

• Act as a point of contact within the bank and the team of Fraud analysts to manage and escalate fraud issues.
• Manage the Bank's fraud prevention efforts, reviewing daily alerts generated by the Bank's transaction monitoring systems and ensuring adequate measures are in place to detect fraud attempts against the Bank and prevent those losses from occurring. Make recommendations to adapt or create new fraud prevention rules and oversee upgrades of failed or obsolete systems as appropriate.
• Manage the Bank's fraud related cases involving Bank or customer loss seeing them through to completion. Provide notification to the required team members throughout the Bank of the status of each case as appropriate. Maintain detailed records of instances of fraud with supporting documentation.
• Participate and present fraud program updates to senior leadership committees
• Identify emerging risks and threats and specify potential areas for operational and analytic improvements.
• Monitor fraud controls and procedures to improve customer experience, fraud detection effectiveness, and operational cost.
• Drive the implementation of productivity improvements and tool enhancements to identify fraud more effectively.
• Work with operational risk, internal audit and compliance along with control standard and process owners to identify and evaluate the effectiveness of application fraud controls.
• Perform ad hoc analyses as required

• Educational Experience: Bachelor's Degree and 10+ years of experience in a fraud prevention, fraud investigation environment, or any combination of both in the Banking/Financial Services Industry.
• Certified Fraud Examiner (CFE) or Certified Financial Crimes Investigator preferred.
• Strong working knowledge of banking systems both back office and branch processes.
• Extensive fraud management knowledge
• Excellent organizational and time management skills, with the ability to multi-task, maintain accuracy, and meet deadlines.
• Excellent organization skills and proven ability to drive multiple projects, initiatives and manage issues while simultaneously caring for BAU responsibilities.
• Demonstrated Leadership skills
• Self-motivated, with ability to actively lead and implement ideas effectively in a collaborative and cross-functional working environment
• Excellent interpersonal skills, including verbal, written and presentation communication skills
• Computer literacy including proficiency with Microsoft Office (Excel, PowerPoint, Word, Outlook, SharePoint).