Financial Aid Officer

Hanover, NH
McNutt Hall
This is primarily an Onsite position with Hybrid schedule considered.

The Financial Aid Officer works in a professional team environment to provide superior customer service, educational financing information and counseling to students, applicants, and families. Provides technical and administrative expertise for financial aid office processes.

Dartmouth College is an equal opportunity/affirmative action employer with a strong commitment to diversity and inclusion. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications by members of all underrepresented groups are encouraged.

Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, conduct review, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Dartmouth College has a Tobacco-Free Policy. Smoking and the use of tobacco-based products (including smokeless tobacco) are prohibited in all facilities, grounds, vehicles or other areas owned, operated or occupied by Dartmouth College with no exceptions. For details, please see our policy. https://policies.dartmouth.edu/policy/tobacco-free-policy

Financial Aid Counselor : Uses specialized knowledge of both Dartmouth and federal financing programs to counsel students in both undergraduate and graduate programs; provides expertise, judgement, and analysis to resolve problems and discrepancies; provides students and their families with general financial aid questions, including those concerning student bills, posting of aid, check-in difficulties, and financial problems related to acclimation to a different culture. Revises financial aid awards for D-Plan pattern changes, outside scholarships, loan declines, etc.; assists in review and final approval of financial aid awards and revisions.

Systems and Reporting: Works with the FAO team through maintenance, testing, utilization, and modification of computer software and hardware in FAO; researches and organizes data for use in reports and routine projects for the Director of Financial Aid and performs data collection for office reporting needs; designs report format and develops data queries and programs to respond to requests for information; provides technical and administrative expertise for office projects and processes such as application processes, federal funds verification, satisfactory academic progress, and office expense transaction review; runs and evaluates standard reports and processes on a regular basis such as error disbursement reports, check pattern, verification reports, EDE match reports, etc.