New

Extra Help - Information Technology Support Associate - Technology Solutions

University of Illinois Chicago
United States, Illinois, Chicago
Nov 20, 2024
Extra Help - Information Technology Support Associate - Technology Solutions Extra Help - Information Technology Support Associate - Technology Solutions This Position is temporary, non-benefits eligible, and is limited to 900 hours. Hiring Department: Learning Technology Solutions Location: Chicago, IL USA Requisition ID: 1028055 Work Schedule: Monday-Thursday 7:00am-5:00pm Posting Close Date: November 20, 2024 About the University of Illinois Chicago UIC is among the nation's preeminent urban public research universities, a Carnegie RU/VH research institution, and the largest university in Chicago. UIC serves over 34,000 students, comprising one of the most diverse student bodies in the nation and is designated as a Minority Serving Institution (MSI), an Asian American and Native American Pacific Islander Serving Institution (AANAPSI) and a Hispanic Serving Institution (HSI). Through its 16 colleges, UIC produces nationally and internationally recognized multidisciplinary academic programs in concert with civic, corporate and community partners worldwide, including a full complement of health sciences colleges. By emphasizing cutting-edge and transformational research along with a commitment to the success of all students, UIC embodies the dynamic, vibrant and engaged urban university. Recent "Best Colleges" rankings published by U.S. News & World Report, found UIC climbed up in its rankings among top public schools in the nation and among all national universities. UIC has over 300,000 alumni, and is one of the largest employers in the city of Chicago. Description: Position Summary: The Learning Technologies Support (LTS) team is hiring an Extra Help full-time Information Technology Support Associate to lead a team of 30 undergraduate students who will primarily be responsible for providing in-person support to instructors using the technology available in UIC's 190 centrally managed classrooms. Additionally, this position will also ensure the operational availability of UIC's 12 open/teaching computer labs. Duties & Responsibilities: Assist with hiring, mentoring, and disciplining of our 30 Classroom Tech (CT) support student team. Provide daily supervision/scheduling, and complete student payroll-related tasks. Provide ongoing training and development of our CT support student team. Instruct the use of streaming tools (Zoom and Echo 360) used in conjunction with the IT/A/V equipment in our 190 centrally managed classrooms. Develop instruction regarding IT/AV technical support for UIC's 190 centrally managed classrooms and 12 computer labs. Develop and improve the IT/AV classroom troubleshooting documentation that is used by our CT student support team. Escalate technical support incidents to junior and senior level LTS AV support staff when needed. Perform other duties and tasks as assigned. Perform other related duties and participate in special projects as assigned. Qualifications: Minimum Qualifications High school diploma or equivalent. Any one or any combination totaling one (1) year (12 months) from the following categories: College coursework which includes Information Technology (IT), IT Management, Programming, IT systems, or a closely related discipline, as measured by the following conversion table or its proportional equivalent: 30 semester hours equals one (1) year (12 months) Associate's Degree (60 semester hours) equals eighteen months (18 months) 90 semester hours equals two (2) years (24 months) Bachelor's Degree (120 semester hours) equals three (3) years (36 months) Work experience in IT-related functions such as hardware/software support, programming, network design, network engineering, IT systems integration, or closely related field. Based on position requirements, additional education, training, and/or work experience in the area of specialization inherent to the position may be required. Preferred Qualifications One year of IT/AV experience within Academic Technologies, including experience in supporting, developing, and delivering course-related instruction using technology solutions to support university faculty in teaching courses Experience with a ticketing-based support system such as TDX. Experience with enterprise communications programs such as Microsoft Teams and enterprise file sharing/collaboration programs such as Google Drive and Box. Familiarity with UIC campus. Knowledge of UIC's classroom technologies. Knowledge of LTS supported learning based applications and systems, including Blackboard and Echo360. Demonstrated supervisory experience in a technical-based environment. Demonstrated experience writing technical documentation for knowledge transfer. Excellent communication and organizational skills. The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify. The university provides accommodations to applicants and employees. Request an Accommodation Looking for more University of Illinois positions? We invite you to search for positions at each of the University of Illinois locations, the University of Illinois System Office and the University of Illinois Foundation. The University of Illinois System Office supports the primary missions of teaching, research, public service, and economic development for all of the Universities and offers positions in all locations. The University of Illinois Foundation is the official fundraising and private gift-receiving agency for the University of Illinois and also offers position in all locations. Click the links below to search for other University of Illinois positions. University of Illinois Urbana-Champaign University of Illinois Springfield University of Illinois System Office University of Illinois Foundation The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify. To apply, visit https://uic.csod.com/ux/ats/careersite/1/home/requisition/12359?c=uic Copyright 2024 Jobelephant.com Inc. All rights reserved. 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