Client Services Analyst - Billing Support

National Indemnity Company
tuition reimbursement, 401(k)
United States, Nebraska, Omaha
1314 Douglas Street (Show on map)
Nov 06, 2024
Company: NICO National Indemnity Company As a member of the Berkshire Hathaway group of insurance companies, we offer outstanding opportunities for professionals interested in working with a successful company. We offer unparalleled financial strength, stability and "large company" benefits, in addition to an exciting, friendly, "small company" atmosphere. Want to work for a company with unparalleled financial strength and stability that also offers "large company" benefits with an exciting, friendly, and "small company" atmosphere? As a member of the Berkshire Hathaway Group of Insurance Companies you will find that as well as outstanding opportunities for professionals looking to grow in their careers. The Client Services Analyst delivers excellence in customer service to agents, insureds, claimants and others business partners for billing inquiries. Performs the daily workflow transactions including responding to agents and insured billing inquiries, processing payments, and completing tasks with the billing and finance departments. This position will be with National Indemnity Company in Omaha NE, and be hybrid after 6 months. This position is not eligible for employment visa sponsorship. What will you do? Participates in various customer service billing processes. Performs the daily workflow transactions including responding to agents and insureds regarding inquiries to billing, making electronic payments on-line at the insureds' request, setting up recurring EFT and credit card transactions for the account, responding to customer service inquiries and answering all other questions. Serves as technical support for various agency and insured billing, binding, and policy servicing software applications as appropriate. Answers underwriting questions relating to commercial lines automobile and property new/renewal policies for the agency distribution segment. Identifies underwriting support issues and handles or transfers these issues to the appropriate individuals. Acts as first point of contact with agency and insured customers via telephone, e-mail or other communication, gathering necessary information to help provide answers to questions and solve problems. What are we looking for? Bachelor degree in business or related field or equivalent Ability to do basic math 1-2 years related customer service work experience Who would excel in this role? Someone who can work independently and organize time and resources to handle multiple priorities. Someone who can work with detail and accuracy Someone who has excellent written and oral communication skills and can provide excellent customer service. We want you to be involved! We offer Employee Resource Groups for volunteering, connecting with others, social gatherings, and professional development as well as companywide surveys to hear from our employees. We care about your health and wellbeing! Our Wellness program is integrated into the Company culture with an online wellness portal that offers a year-round, one-stop-shop to manage and track all areas of health, onsite fitness center, an Employee Relations team ready to assist you and more. A comprehensive benefits package is available for regular, full-time employees, including health, vision, dental, life and disability insurance as well as a 401(k) with company match. We also proudly offer 100% upfront tuition reimbursement to regular, full-time employees, to further your education. Our Omaha office boasts a complimentary state-of-the-art, on-site gym, a robust wellness program, low-cost downtown parking, and numerous volunteer and networking opportunities with other emerging professionals.