Banquet Manager- SentryWorld

What You'll Do

As our Banquet Manager, you will be responsible for leading, managing, motivating and directing the Banquet Operations Team to ensure the delivery of a world class experience to all clients and guests. In addition, you'll:

• Manage front-of-house event operational execution, including establishing and maintaining policies and procedures in alignment with service standards to ensure customer satisfaction and cost management
• Develop and execute short-term and long-term business plans for banquets departments ensuring staffing, inventory, and budgets align with contracted events. Collaborate with internal partners to plan and organize yearly banquet menus
• Provide clear and timely communication of Banquet Event Order (BEO) and collaborate with internal partners to ensure all events are executed according to service standards and guest expectations, including incorporating any special requests.
• Ensure the proper execution of all Banquet functions per BEO, including meeting all client and contractual expectations, overseeing room set-up/breakdown, and ensuring proper staffing for each function.
• Review and approve all event portfolios ensuring events are properly billed and reconciled on a timely basis. Conduct research (i.e. reviews contract provisions, email communication, etc.) on all billing issues and use appropriate judgement and discretion to approve discounts or adjustments. Collaborate with senior leadership on matters of significance.
• Coordinate and lead weekly BEO meetings conducting oversight, review, and approvals on all BEO's to ensure accurate pricing has been quoted, paperwork is collected and filed appropriately.
• Administer human resource-related activities including hiring, training, scheduling and completing timely performance and salary review. Ensure all subordinates adhere to human resources policies and practices and the Hospitality Credo & Service Standards

What it Takes

• Bachelor's Degree or equivalent work experience preferred
• Minimum 5 years of related work experience.
• Ability to up-sell clients and prospective clients on the facilities and services of Sentry Services.
• Ability to obtain and maintain country alcohol sales Operator's License
• Ability to effectively organize and present information, anticipate and interpret customer needs and develop traditional, as well as innovative proposals to meet those needs.
• Exceptional communication skills both verbal and written.
• Ability to work both in a team and independently.
• Excellent multi-tasking, organizational, planning, interpersonal and problem-solving skills.
• Work extended and non-standard hours including nights, weekends and holidays.

What You'll Receive

We offer an outstanding array of benefits for our associates including:

• Competitive Compensation to reward you for your hard work every day.
• 401(K) plan with a dollar-for-dollar match on your first eight percent, plus immediate vesting to help strengthen your financial future.
• Continue your education and career development through Sentry University (SentryU) and utilize our Tuition Reimbursement program
• Generous Paid-Time Off plan for you to enjoy time out of the office as well as Volunteer-Time off
• Group Medical, Dental, Vision, Life insurance, Parental leave, and our Health and Wellness benefits to encourage a healthy lifestyle.
• Well-being and Employee Assistance programs
• Sentry Foundation gift matching program to encourage charitable giving

Who You'll Want to Contact:

Associate Talent Acquisition Specialist

Esbeidy.Guevara@sentry.com

Esbeidy Guevara

Equal Employment Opportunity

Sentry is an Equal Opportunity Employer. It is our policy that there be no discrimination in employment based on race, color, national origin, religion, sex, disability, age, marital status, or sexual orientation.