ASSISTANT DIRECTOR OF OCCUPANCY MANAGEMENT

Residential Life, a department within the division of Student Affairs, provides a world-class housing experience by engaging students within an innovative and educational environment that supports best on-campus housing practices and promotes student success.

Summary
The Assistant Director of Occupancy Management provides leadership and direction in customer service functions of the department, such as housing applications, contracts, assignments, main office operations, billing and housing data records for approximately 7200 students in MU's undergraduate residence halls and graduate student/family apartments. The Assistant Director supervises 5 full-time and 2-3 student staff who work with these processes. The Assistant Director also works with the Data Management Coordinator to interpret and maintain housing data and to troubleshoot software issues.

Essential Functions
Assignments and Customer Service

• Coordinate the student housing assignment process for new and returning students through the academic year and summer sessions.
• Coordinate and supervise staff who work with assignments, contracts, applications, room moves, occupancy, billing and customer service (walk-in visitors, email and phone calls) for undergraduate residence halls and graduate/family apartments. Respond to escalated concerns and questions.
• Directly supervise 5 full-time staff members and indirectly supervise 2-3 student staff who work with these processes. Recruit for, hire, supervise and terminate direct staff.
• Provide elevated support to staff as they interpret business procedures for customers. Respond to customers who require more assistance than front-line staff can provide.
• Assign and communicate directly with students who have more specific needs (ADA, gender identity, religious, etc.).
• Communicate timeline for apartment turns and space availability in Graduate and Family Housing (apartments).
• Coordinate emergency moves with other department staff as needed.
• Serve as a functional lead for student move-in, -out processes. Work with the Data Management Coordinator to create appointment time slots in the housing portal software. Coordinate move-in for Early Arrival groups (such as Marching Mizzou, sorority students, ROTC students, etc.), as well as move-out for students approved to stay after the residence halls close due to graduation.
• Communicate roster changes (due to students moving in, within and from the residence halls and apartments) to staff in Residential Life and other departments that need to know (Building Services, Financial Aid, etc.).
• Regularly work with staff in other departments to administer assignments, software, charges, etc. Serve as the department liaison to several other campus departments, such as Cashiers, Financial Aid, Campus Dining Services, Athletics, International Center, Disability Center and Parking & Transportation.
• Serve as the housing management software (StarRez) power user. Attend StarRez webinars, seminars, trainings and conferences to continue to learn and leverage software to maximum potential.

Housing portal/software

• Administrate and serve as the functional lead for the housing software used to manage assignments, contracts, terms and billing for up to 7200 students.
• Manage room configurations/types (single, double, triple, suite, etc.) within housing software. Ensure spaces are coded correctly for different classifications of students (ADA, Athletes, student staff, etc.).
• Apply daily charges and credits for housing contracts, assignment changes, damages, lock-outs, etc. Work with Data Management Coordinator to understand daily operating rates and term billing needs.
• Work with the Data Management Coordinator to develop reports and dashboards to aid staff and to build/review processes in the housing portal for staff and students.
• Oversee housing software access, reports and FERPA compliance for all Residential Life staff.
• Maintain awareness of various web applications for design and data transfer to/from housing software. Serve as a functional lead for Residential Life's data in the campus student information system (myZou) and e-commerce transaction system (TouchNet).
• Verify and maintain data in software systems and various reports/rosters for internal and external use in conjunction with the Data Management Coordinator.

Additional

• Oversee process by which students may request an exemption to the university housing policy.
• Coordinate resident and department needs when a Service Animal is on site and when the Disability Center approves an Emotional Support Animal for a resident.
• Plan dates for semester opening/closing. Develop department calendar for occupancy management, and communicate these dates to campus partners.
• Maintain housing data records per the MU records retention policy.
• Coordinate training on administrative processes and software for full-time and student staff within and outside Residential Life.
• Assist with developing policies that affect processes and other operations, such as with room inspections and health and safety checks. Provide feedback and updates as needed.
• Assist in developing plans, resources and information-gathering to develop housing rates, budgets and plans associated with housing assignments, contracts and software use/development.
• Continually evaluate current business procedures as practices and processes develop or change. Design or update business procedures as needed.
• Attend all meetings and training as required.

As with all positions, involvement with other duties and responsibilities is expected in order to serve and maintain our departmental and Student Affairs mission.

Average number of hours per week: 40, 8 a.m. to 5 p.m. Monday through Friday.

This position may require evening and weekend hours supporting activities and programs within the department. Occasionally division and campus projects may require additional hours outside of your normal schedule.

A Bachelor's degree or an equivalent combination of education and experience and at least 4 years of experience from which comparable knowledge and skills can be acquired is necessary.

• Bachelor's degree with a focus in Business, public or health administration, college personnel or related field
• Prior experience with housing management systems and database manipulation
• 1 year of supervisory experience
• Familiarity with Microsoft Windows and Microsoft Office
• Strong organizational and documentation skills
• Ability to communicate clearly with a variety of stakeholders (professional staff, student staff, students, families, campus partners, etc.)
• Ability to learn technical aspects of the position and willing to maintain awareness as technological changes occur
  

Range: $51,875 - $80,000 per year
GGS/PAT Level: 10
University Title: Assistant Director Student Support Services

Internal applicants can determine their university title by accessing the Talent Profile tile in myHR.

Submit a completed application, cover letter, contact information for three (3) professional references (including at least one supervisor) and resume.

This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/totalrewards/benefits.

Values Commitment

We value the uniqueness of every individual and strive to ensure each person's success. Contributions from individuals with diverse backgrounds, experiences and perspectives promote intellectual pluralism and enable us to achieve the excellence that we seek in learning, research and engagement. This commitment makes our university a better place to work, learn and innovate.

In your application materials, please discuss your experiences and expertise that support these values and enrich our missions of teaching, research, and engagement.

Equal Employment Opportunity

The University of Missouri System is an Equal Opportunity Employer. Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, or protected veteran status, or any other status protected by applicable state or federal law. This policy applies to all employment decisions including, but not limited to, recruiting, hiring, training, promotions, pay practices, benefits, disciplinary actions and terminations. For more information, visit https://www.umsystem.edu/ums/hr/eeo or call the Director of Employee and Labor Relations at 573-882-2146.

To request ADA accommodations, please call the Director of Accessibility and ADA at 573-884-7278.