Senior Director of Client Services/ Account Management

PharMerica

The Sr. Director of Client Services - Account Management role will have responsibilities for All Account Management oversight in the State of NY for all types of customers to include Skilled Nursing facilities, Senior Living, IDD, Detox, & Group Homes. This position will supervise a team of multiple Directors and Account Mangers that support all lines of accounts.

Under the general direction of the VP of Client Services, the Sr Director delivers on the company's value proposition to its clients in the State of New York.

They lead a team of Directors, Sr. Account Manager's, Account Manager's and Managers. The Sr Director of Client Services - Account Management cultivates and maintains on-going strategic client relationships and partnerships at all levels of the organization to achieve the company revenue, growth, and retention goals.

This position is 60-75% travel and applicants should reside within the State of New York.

Ideal candidates will have a strong business acumen, proven client retention achievements, and a management mindset with experience in the medical field or affiliated roles.

We offer:

Competitive pay

Health, dental, vision and life insurance benefits

Company paid STD and LTD

Tuition Assistance

Employee Discount Program

401k

Paid-time off

Tuition reimbursement

Non-retail/Closed-door environment

Our Pharmacy group focuses on providing exceptional customer service and meeting the pharmacy needs for hospitals, rehabilitation hospitals, long-term acute care hospitals, and other specialized care centers nationwide. If your passion is service excellence and top-quality care come join our team and apply today!

* Drives retention and growth of a large book of business across a given team.
* Assess, identify and train the talent on their team and appropriately assign account responsibilities.
* Develops Account Managers into promotional candidates for a future position.
* Tracks expiring client contracts and identify risk. They own the strategic plan for renewal along with pricing and contract negotiation. The Director also owns post mortem plans for accounts lost and how to develop strategies that avoid further losses in the future.
* Deploys PharMerica's advanced, consultative, and strategic approach to account management. This includes the successful implementation and promotion of various corporate initiatives.
* Engages with the C-Suite, Regional or Facility leadership to discuss Monthly/Quarterly Business Reviews and Pharmacy Optimization Services.
* Oversees client issue escalation process and collaborates with key internal partners, elevating high level issues through the organization for complete resolution.
* Monitors their team's performance on activities, tasks, contacts, and other material events with clients.
* Prepares on a quarterly or semi-annual basis a Book of Business Review with Management.
* Works with other company disciplines to assure that corporate standards are achieved.
* Attends client and PharMerica corporate/networking events and conferences.
* Conducts job responsibilities in accordance with the standards set out in the Company's Code of Business Conduct and Ethics, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards.

Education/Learning Experience
* Required: BA/BS
* Desired: MBA
Work Experience
* Required: 5-10 years previous experience managing a team in a client management, customer service, or client support role; previous experience with team management in a healthcare setting or other business-to-business setting.
* Desired: related experience in pharmacy industry
Skills/Knowledge
* Required: Ability to present to all levels of management; excellent time-management skills; basic computer skills; advanced Microsoft Office proficiency; outstanding problem solving skills; experience in root cause analysis; able to collaborate cross-functionally; experience working within a team
* Desired: Previous experience in a project management and client-facing customer service role; strong background in administrative management with the ability to manage multiple priorities and deadlines at once; strong experience in business writing