IT Manager

If you're friendly and dependable and you like to work with terrific guests, we'd love to talk about an opportunity on our team!

Coborn's, Inc. is a fast-growing employee-owned grocery retailer located in the Midwest. Our grocery store formats include Coborn's, Cash Wise, Marketplace Foods, Hornbacher's, Tadych's Marketplace Foods, and Sullivan's Foods and we offer unique online grocery home delivery services through our CobornsDelivers and Cash Wise Delivers locations.

Coborn's, Inc. also owns and operates liquor stores under the Coborn's Liquor, Cash Wise Liquor, Andy's Liquor and Captain Jack's brands. Additionally, our fuel and convenience division, pharmacy, in-house grocery warehouse and distribution center, in-house Central Bakery, in-house Fresh Foods Commissary, and Tops Cleaners are significant assets to our operations. We also have a handful of other retail entities in the markets where the fit is right: Little Dukes, Ace Hardware, Country Floral Gifts & Greenhouse, Caribou Coffee, Dunn Bros Coffee, and Erbert and Gerbert's.

To support our 135+ Coborn's Inc. locations, we are looking for an established IT Manager, like you, to bring in new ideas, a creative leadership style, and technical expertise to help our stores be successful! Our IT Manager will partner with several areas of the business including operations, digital marketing, finance, and merchandising, to ensure our technology solutions meet our business needs, especially as we continue to grow! You will oversee the development, implementation, and maintenance of front-end systems that support our Coborn's Inc. retail operations!

As a bonus, you will have a collaborative team with years of industry knowledge and technical expertise waiting to support you and your vision!

Are you ready to join a new team? Apply today!

Additional Duties Include:

System & Data Management

• Oversee the day-to-day operation of the retail front-end systems, ensuring their reliability, accuracy, and efficiency across all retail locations.
• Ensure the accurate and secure data transmission from the front-end systems to the back-office systems, supporting financial reporting, sales analysis, and inventory tracking.
• Ensure system uptime, data integrity, and optimal performance standards through data analytics that include generating reports on system performance, transactional data, uptime, and any issues or incidents that require attention.
• Monitor the system infrastructure, troubleshoot, and resolve issues quickly to minimize in-store disruptions.
• Manage software updates, patches, and upgrades, ensuring compatibility with retail operations.
• Manage and coordinate the ordering and installation of front-end IT systems for new construction, remodels, and acquisitions.

Project Management

• Lead IT projects related to the implementation of systems, upgrades, and integration of retail systems.
• Collaborate with retail operations and other departments to define project scope, gather requirements, and establish timelines and deliverables, ensuring the new system aligns with business needs.
• Monitor project progress, identify potential risks, and implement corrective actions as needed.
• Manage the third-party vendors and technology partner relationships to implement integrations with other applicable systems.

System Security & Compliance

• Work closely with the IT security team to ensure the systems meet all security and compliance requirements, including PCI and data privacy regulations.
• Implement and maintain security measures to protect sensitive customer information and transaction data and prevent unauthorized access.
• Monitor potential security threats and implement safeguards to prevent data breaches or fraud.
• Conduct regular audits and assessments to identify vulnerabilities and ensure compliance.
• Develop and implement data backup and recovery plans for front-end systems.

Planning and Solution Support

• Manage relationships with software and hardware vendors, and negotiate contracts, and service-level agreements.
• Develop and execute strategies to enhance the guest experience through technology including continually evaluating and recommending new retail technology processes and solutions to drive efficiencies and innovation.
• Create and manage budgets for retail technology initiatives, ensuring cost-effectiveness.
• Oversee the Data Center Help Desk team and ensure the team's timely response to incidents and tickets that occur. Communicate necessary outages and issues to the organization.
• Create and maintain standard operating procedures and training manuals for support of all front-end retail systems.

Team Leadership & Development

• Supervise and mentor a team of IT professionals and support staff, providing training, mentorship, guidance, and performance evaluations.
• Foster a culture of collaboration, continuous improvement, and innovation within the IT team and across the organization.
• Lead by example to create a culture that engages employees, and builds team spirit and morale through recognition, accountability, coaching for talent development, and urgency.

We believe that building a team of people with different backgrounds, beliefs, experiences and perspectives inspires fresh thinking and opens us up to new possibilities. We are an EEO/AA Employer - All qualified individuals, including minorities, females, veterans and individuals with disabilities are encouraged to apply.

Our remarkable employees strive to inspire happiness, healthy living and simplicity one guest at a time. With a vibrant and fun work environment, ongoing opportunities for career growth, and generous benefit packages, Coborn's offers a bright future for all employee owners.

We're proud to offer a variety of benefits to both our full-time and part-time employees including:

• A 10% Employee Discount (for the employee and their immediate household) and if you work at a location with a coffee shop, you'll receive a discount there too!
• Get Paid Daily with DailyPay - for employees who would like access to their pay before payday, we offer this great benefit!
• Paid Time Off (PTO/Vacation)
• Paid Floating Holidays & 1 - time for hours worked on a company-recognized Holiday!
• Sunday Premium Pay - An extra $1 per hour for hours worked on Sundays
• Paid Military Leave
• Employee Health & Wellness Programs, Challenges and Resources - to assist our team members live a life of wellbeing!
• Employee Assistance Program (EAP) - unlimited phone access to legal, financial, and work-life services and up to five free in-person counseling sessions, per situation/issue, per year.
• Tools, resources and opportunities for Career Growth & Development
• 401(k) plan options - we also match up to 20% of the first 5% contributed
• Participation in our Employee Stock Ownership Program (ESOP) - yes, we're employee-owned. Our team members benefit from the success of the company through this company-sponsored benefit!
• Additional Voluntary Benefits - such as Vision, Accident and Critical Illness Insurances

If you're hired or promoted into a full-time position with our company, you will also be eligible for: Medical & Dental Insurance, Health Savings Account (HSA), Flexible Spending Account (FSA), Tuition Reimbursement, Adoption Reimbursement, Paid Family Caregiver Leave, as well as company-sponsored Term Life Insurance, Accidental Death & Dismemberment Insurance, and Short-Term & Long-Term Disability Insurance!

As a member of our team, you can also expect:

• Flexible scheduling - We understand that many of our employees are trying to juggle school, practice, family time, errands and personal hobbies, all with only about 16 hours of awake time in a day.
• Recognition - We celebrate a culture of recognition, encouraging employees to recognize and thank one another for remarkable behavior. We even have an app for that!
• Growth Opportunities - We're always looking for motivated, high-potential employees who want to be part of our next generation of leaders! There are opportunities to grow within our company to positions you may not yet even know exist. Coborn's, Inc. offers a variety of development programs for employees who want to grow their careers with us.

Our culture celebrates employee ideas and encourages creative innovations. We're growing, learning, and overflowing with energy. In a dynamic atmosphere that welcomes diversity, we are investing in our employees, along with the growth of our company. We invite you to join us in carrying out our vision to "Be Remarkable!" Apply today!

**Please note: Not all benefit offerings may be available to Sullivan's Foods employee upon hire. We are working closely with Sullivan's Foods to expand their benefit offerings to their team members throughout 2024. If you have a question about a particular benefit, we invite you to discuss further during your interview.**

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