Supervisor Parking Enforcement - Parking Denton

TITLE

Supervisor, Parking Enforcement

JOB SUMMARY

Supervises parking attendants and parking enforcement operations, and coordinates parking services and related outreach activities, in support of University parking enforcement activities. Supervises day-to-day operations of parking enforcement functions including work assignments, quality control, processes, and staffing. Develops plans for special events which may include re-designation or re-allocation of parking space, placement of special needs parking, and signage. Collaborate with campus departments to determine the impact of construction projects on campus traffic and parking facilities. Work to resolve conflicts that arise with parking and traffic conditions.

Monitor trends, propose necessary policy modifications, and provides strategic planning input. Collects and utilizes related data to improve operations and processes. Will oversee evening shuttle services. Work is performed under general supervision and performance evaluation is based upon completion of assignments and results obtained. The performance evaluation is conducted through the performance evaluation system and in accordance with the University Policies & Procedures.

ORGANIZATIONAL RELATIONSHIPS

Reports to: Director, Parking Services

Supervises: Parking Enforcement Agents and Student Assistants

ESSENTIAL DUTIES - May include, but not limited to the following:

* Provides guidance and supervision to subordinates.

* Develops and conducts staff training programs.

* Enforces parking rules and regulations.

* Monitors uploads of citation records between hand-held unit and the Parking Management System.

* Coordinates the organization, staffing, and operational activities of the parking enforcement team including enforcement of parking regulations.

* Provides management with necessary reports.

* Establishes job standards for subordinate staff and effectively evaluates staff under charge.

* Recommends and assists in the implementation of goals and objectives.

* Establishes schedules for all shifts and methods for providing parking regulation.

* Provides and coordinates staff training; works with employees to correct deficiencies.

* Meets with staff to identify and resolve problems; assigns work activities and projects; monitors workflow.

* Identifies opportunities for improving service delivery methods and procedures; reviews with appropriate management staff; implements improvements.

* Stays abreast of new trends and innovations in the field of parking enforcement.

* Leads in identifying and booting or towing vehicles.

* Addresses questions and/or problems that may arise during all shifts.

* Issues parking citations.

* Patrols parking lots and parking structures and reports the existence of hazardous conditions.

* Responsible for establishing job standards for subordinate staff and effectively evaluating staff under charge. The performance evaluation is conducted through the performance evaluation system and in accordance with the University Policies & Procedures.

ADDITIONAL DUTIES

* Performs other duties as requested.

EDUCATION

A high school diploma or equivalent is required. Some college coursework is preferred.

EXPERIENCE

Four years of experience including supervision

REQUIREMENT

Regular and reliable attendance at the University during regular scheduled days and work hours is an essential function of this position.

KNOWLEDGE, SKILLS, AND ABILITIES - The following are essential:

* Working knowledge of office practices and methods.

* Knowledge of the Texas Motor Vehicle code, Texas Education Code, and pertinent local laws, codes, and regulations as it relates to non-moving traffic violations.

* Ability to coordinate work with other employees, providing direct instruction or supervision as assigned.

* Ability to organize work effectively, conceptualize and prioritize objectives and exercise independent judgment based on an understanding of organizational policies and activities.

* Ability to establish and maintain effective work relationships with students, faculty, staff, and the public.

* Ability to communicate effectively orally, by phone, in person, and writing.

* Ability to represent the department and University in a friendly, courteous, and professional manner.

* Ability to interpret and explain University parking policies and procedures.

* Ability to maintain reasonable and predictable attendance.

* Ability to attend meetings and functions before and after regularly scheduled work hours.

* Ability to observe, assess, and record hazardous conditions in parking areas.

* Ability to resolve difficult or stressful customer service issues.

* Ability to use a personal computer and other office equipment, including related university software and email.

PHYSICAL DEMANDS

The physical demands described in the Essential Duties and below are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

The employee may be required to travel. The employee must have the ability to occasionally lift and/or move up to 50 pounds.

WORK ENVIRONMENT

All employees are responsible for maintaining an environment that is free from discrimination, intimidation, harassment, including sexual harassment. Work is performed in a typical interior work environment and outdoors in which the employee may not be protected from weather conditions. May be exposed to any number of elements but with none present to the extent of being disagreeable. May be required to work in conditions including cold, heat, temperature swings, noise, outdoors and indoors, in trenches, and around mechanical, electrical, explosive, fume/odor, dust/mites, chemical, and/or waste hazards. May be required to work in locations that involve hazardous environments requiring protective equipment that conforms to OSHA regulations and some physical discomfort due to temperature, dust and noise.

SAFETY

TWU promotes a safe working environment. Employees are responsible for completing assigned tasks safely and efficiently, and supervisors are responsible for creating and maintaining a safe work environment. Employees must report any unsafe work conditions or practices, as well as any near-miss incidents, to their supervisor and Risk Management. Supervisors and employees should ensure that injury/accident reports are submitted to the Office of Human Resources and Risk Management within 24 hours of the incident.

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change

Texas Woman's University strives to provide an educational environment that affirms the rights and dignity of each individual, fosters diversity, and encourages a respect for the differences among persons. Discrimination or harassment of any kind is considered inappropriate.

Texas Woman's University is committed to equal opportunity in employment and education and does not discriminate on the basis of race, color, religion, gender, sex, sexual orientation, ethnic origin, age, veteran's status, or against qualified disabled persons.

All positions at Texas Woman's University are deemed security sensitive requiring background checks.

If you are a male between the age of 18 and 25, federal law requires that you must be registered with the U.S. Selective Service System, unless you meet certain exemptions under Selective Service law. Under HB 558, enacted by the 76th Texas State Legislature, if you are currently of the age and gender requiring registration with Selective Service, but knowingly and willfully fail to do so, you are ineligible for employment with an agency in any branch of Texas state government. For additional information regarding registration or status, you can contact the Selective Service System at 847-688-6888 or www.sss.gov.