Client Services Associate

As a leading regional bank, SouthState has been providing financial solutions to individuals, families, and businesses in the Southeast for more than 100 years. SouthState team members strive to create remarkable experiences while building meaningful and lasting relationships. We are proud to be a reflection of the communities we serve, and our team members share core values that make SouthState a great place to bank, and a great place to work.

SUMMARY/OBJECTIVES

It is the responsibility of the Client Services Associate to take ownership of all tasks and challenges that they encounter in the operation of their assigned position. To follow the policies and procedures of SouthState Bank Investment Services exercising competency, courtesy, and concern for the development of the bank. Provide support to the Investment Consultants in the growth, development, and servicing of Investment Service clients.

ESSENTIAL FUNCTIONS

It is the responsibility of the Client Services Assistant to take ownership and be proactive in servicing of existing relationships and prospective client relationships. Must be well versed in all aspects of broker/dealer systems and technology, products, and services. Additional responsibilities include taking ownership of all tasks and challenges that they encounter in the operation of their assigned position.

• To provide assistance to the Financial Consultant maximizing sales results while minimizing their time spent on administrative and operational tasks.
• Be well versed in all broker/dealer technology, compliance, advisory alerts, investment products, services and solutions and be able to assist customers in all aspects of the conduct and servicing of their relationship.
• Assist the Financial Consultant with increasing sales and overall productivity.
• Ensure the efficient ongoing operations of the Financial Consultant by:
  • Managing, coordinating, and maintaining appointment and referral opportunities, providing assistance in the scheduling of appointments and follow up tickler system for the Financial Consultant.
  • Assisting in the development of additional referrals through their assigned banking partners.
  • Providing the necessary administrative and operational support to the FC, including processing of all necessary documentation, checks and other relevant documentation.
  • Working directly with clients and assisting clients in the servicing of their relationship.
  • Taking direction, within regulatory limitations based on FINRA licensure, from the Investment Consultant in receiving and processing orders with the broker/dealer on behalf of the client.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Qualifications, Education, and Certification Requirements

• Education: High School Diploma required, College Degree or equivalent preferred
• Experience: 3-5 years previous investment services experience preferred. FINRA licenses 6, 63, 65, 7 required.
• Certifications/Specific Knowledge: Must be highly organized and a self-starter, excellent PC skills, including Word and Excel. Is expected to possess the ability to identify, research and solve problems quickly and accurately, ability to interact with co-workers, broker/dealer, referral sources and customers in a highly professional manner. Ability to listen effectively, learn quickly and prioritize work, ability to work with minimal supervision, ability to shift quickly to new tasks when priorities change

TRAINING REQUIREMENTS/CLASSES

Required annual compliance training, New Employee Orientation, Continuing education classes on Investments, Insurance, and other Financial Services

PHYSICAL DEMANDS

Must be able to effectively access and interpret information on computer screens, documents, and reports. This position requires a large amount of time in front of a computer. This can be done sitting or standing with use of the right desk.

WORK ENVIRONMENT

This position is located in a private office. The position is located inside an cooled and heated facility with ability to go to a break room or rest room during breaks.

Telecommuting roles no matter if hybrid or 100% full time telecommuting must have a secure home office environment that is free from background noise and distractions. They must also have a reliable private internet connection that is not supplied by use of cellular data (hot spot). Cable or fiber connections are preferred. Requirements are subject to change, as new systems and technology is delivered.

TRAVEL

Travel is not required in this role.