Telecommunications Systems Analyst

MJHS is a large not-for-profit health system in the Greater New York area. Our range of health services include home care, hospice and palliative care for adults and children, rehabilitation and nursing care at Menorah and Isabella Centers, and the research based MJHS Institute for Innovation and Palliative Care. We also offer Elderplan/HomeFirst: health plans for Medicare and dual-eligible individuals. As a not-for-profit organization, many of our programs and services are made possible through the generosity of grateful families, corporate donors and grants, as well as our own employees.

At MJHS, quality care is our mission. We are committed to creating a workforce as diverse as our community. We have a great culture; we offer great benefits that include a work/life balance and competitive rates.

MJHS attracts individuals who see their work as a calling as well as a job. Professionals in every job category have stated that they appreciate being left to make their own decisions, are encouraged to voice their opinions, and are given the necessary breathing room to do their work with minimal supervision. Yet, at the same time, they feel that management and their co-workers are solidly behind them and readily accessible.

Our Corporate team may not provide direct care, but we still touch people's lives in a very real and substantial way. The services we provide contribute greatly to the overall patient and member experience, supporting our reputation for excellence.

* Participate in the design and implementation of voice, call center, and facility applications and systems, evaluating business requirements and recommending configurations.

* Monitor the availability and utilization of 8x8 Phone, AV/Conference Rooms, OpenEye, Brivo, and related systems, using various tools.

* Perform routine updates and patches to keep systems secure and up-to-date, continuously monitoring performance and implementing backup procedures for data integrity and quick recovery.

* Monitor and maintain system security protocols to protect against unauthorized access and cyber threats.

* Identify, diagnose, and promptly resolve technical issues within applications to minimize downtime and ensure service continuity.

* Ensure the team documents and tracks technical issues, resolutions, and system changes.

* Prepare and review comprehensive reports on call center performance, presenting findings and recommendations to management and stakeholders for informed decision-making.

* High School graduates with 3-5 years of experience in application and system support, networking, or a related field OR new college graduates in a relevant field with minimal experience welcome.

* Proven problem-solving skills with the ability to diagnose and resolve technical issues efficiently.

* Strong foundation in computer networking knowledge.

* Knowledge of VoIP systems and SIP protocol.

* Experience with hosted systems (Contact Centers and Telephony highly desirable).

* Strong skills in Microsoft office (Excel skills are highly valued).

* Ability to work independently or without direct supervision.

* Ability to organize and prioritize multiple projects frequently with conflicting deadlines.

* Strong problem solving, critical analysis, written and verbal communication skills.

* Valid driver's license.