Customer Service Representative, Urgent Care Clinic

Description

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Summary:
The Urgent Care Customer Service Representative provides provides general clerical support and patient access support for an Urgent Care clinic by a range of task including but not limited to: greeting patients and visitors, answering inquiries, guiding patients through the registration process, collecting and maintaining accurate patient information, collecting payments, scheduling appointments and answering incoming calls.

Responsibilities:
*Maintains a neat and clean work environment. Prepares the clinic for opening; turning off and/or setting alarm system.
Prepares working area for shift, including maintaining supplies such as intake forms and office supplies.
*Greets and provides assistance to all visitors and patients, promoting a
positive and calm atmosphere throughout the clinic. Answers phone using defined scripts, referring or redirecting calls as appropriate.
*Patiently and clearly guides patient through registration process, explaining policies and processes as needed.
*Obtains necessary demographic and insurance information in accordance to clinic policy and accurately enters
information in the practice management system. Updates patient forms and records as needed.
*Notifies patient of payment amounts due at time of patient encounter, such as co-pays, deductibles, and bad debt
amounts.
*Collects due amounts. Counts and balances patient case drawer at the beginning and end of each shift. Refers patient to billing office as needed.

PARDEE

Other information:
Required
*High school diploma or equivalent required
Preferred
*Minimum of 1 year prior experience in a medical office or health care setting .
*Medical Terminology training or work experience.
03.5315.0045

Legal Employer: Pardee - UCC

Entity: Pardee UNC Health Care

Organization Unit: MPHC Urgent Care Ctr

Work Type: Full Time

Standard Hours Per Week: 40.00

Work Assignment Type: Onsite

Work Schedule: Rotating

Location of Job: PARDARDEN

Exempt From Overtime: Exempt: No