Transfer Center Coordinator

Join a team that delivers excellence.

Lehigh Valley Health Network (LVHN) is home to nearly 23,000 colleagues who make up our talented, vibrant and diverse workforce.

Join our team and experience firsthand what it's like to be part of a health care organization that's nationally recognized, forward-thinking and offers plenty of opportunity to do great work.

Imagine a career at one of the nation's most advanced health networks.

Be part of an exceptional health care experience. Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forward-thinking organization offering plenty of opportunity to do great work.

LVHN has been ranked among the "Best Hospitals" by U.S. News & World Report for 23 consecutive years. We're a Magnet(tm) Hospital, having been honored five times with the American Nurses Credentialing Center's prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region. Finally, Lehigh Valley Hospital - Cedar Crest, Lehigh Valley Hospital - Muhlenberg, Lehigh Valley Hospital- Hazleton, and Lehigh Valley Hospital - Pocono each received an 'A' grade on the Hospital Safety Grade from The Leapfrog Group in 2020, the highest grade in patient safety. These recognitions highlight LVHN's commitment to teamwork, compassion, and technology with an unrelenting focus on delivering the best health care possible every day.

Whether you're considering your next career move or your first, you should consider Lehigh Valley Health Network.

Summary
Coordinates, prioritizes, and optimizes patient flow activities using critical thinking and prioritizing patient placement based on the most critical to the least critical patients. Serves as the primary contact for referring physicians requesting the services for continued patient care. Facilitates all patient transfers into and within the healthcare network by answering phones and initiating referrals and/or inpatient transfers from physicians and medical professionals.

Job Duties

• Monitors and assesses bed availability to ensure timely placement and determines whom to accept and/or place in the appropriate accommodations.
• Collaborates with other departments for inpatient lateral transfers to ensure admission criteria are met, admit numbers are obtained prior to facility acceptance and transfer. Documents the required information within the patient's record.
• Transcribes interactions on calls and documentation on transfers by the end of the shift.
• Answers calls in the transfer center and coordinates the delivery of emergent information
• Provides and assists physicians with emergent and non-emergent transfers, consults, and coordinates conference calls between providers and other calls received.
• Triage and prioritize patient transfers to specialty care.
• Identifies, resolves, and escalates major issues and service failures that impede success.

Minimum Qualifications

• Associate's Degree Graduate of an accredited school of nursing
• 3 years acute health care
• Ability to work with minimum supervision and handle multiple tasks, critical thinking skills, nurse triage, prioritization skills, excellent communication skills, i.e. phone answering etiquette, interpersonal skills, and exhibit customer service principles.
• Ability to recognize, analyze, and solve a variety of problems.
• Basic computer keyboarding skills and knowledge of Microsoft Word, Excel, and Access.
• Demonstrate the ability to adapt to change with a focus on patient care and throughput.
• Time management and organizational skills.
• Knowledge of hospital insurance and successful completion of hospital account creation.
• RN - Licensed Registered Nurse_PA - State of Pennsylvania Upon Hire or
• NLC Compact State RN License - Interstate Commission of Nurse Licensure Compact Administrators Upon Hire
• American Heart Association Basic Life Support - State of Pennsylvania Upon Hire

Preferred Qualifications

• Bachelor's Degree Nursing

Physical Demands
Lift and carry 7 lbs., continuous sitting >67%, frequent keyboard use/repetitive motion, frequent fine motor activity/wrist position deviation.

Job Description Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

Lehigh Valley Health Network is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law. All personnel actions and programs will adhere to this policy. Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and/or social activities.

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