Senior Director - Strategic Accounts

GENERAL PURPOSE

The Senior Director of Strategic Account Sales is a critical leadership role responsible for cultivating and maintaining strategic relationships with key end-users and influencer groups. This position is vertically focused on the Higher Education, Corporate Office, Commercial Retail, and Federal Government sectors. The Senior Director will lead efforts to grow revenue, increase market share, and drive long-term partnerships within these verticals, aligning sales strategies with organizational goals and market trends.

JOB RESPONSIBILITES

• Develop and execute a comprehensive sales strategy focused on expanding relationships with end-users and influencer groups in Higher Education, Corporate Office, Commercial Retail, and Federal Government sectors.

• Drive growth by identifying new business opportunities and fostering existing relationships with top-tier strategic accounts.

• Serve as the lead point of contact for strategic accounts, ensuring client satisfaction and retention.

• Lead and mentor a team of account executives and sales professionals, setting clear goals and providing ongoing coaching and development.

• Partner with internal teams (e.g., marketing, product development, and operations) to ensure alignment on sales strategies and account management.

• Develop service level standards focused on reducing response time and providing high customer satisfaction

• Establishes policies and procedures that produce high quality delivery that reflects industry best practices

• Implement systems to capture and report on service metrics, including any customer feedback or trends in product service issues

• Align customer service activities and initiatives to support and enhance the objections of the organization

• Develops and implements promotional events to increase sales volume

• Identify other LNCA opportunities and engage with LNCA divisions

• Develop and implement a specifications strategy to broaden focus to include the entire Legrand product portfolio

• Partner with brand product management in reduce risk within projects

• Stay current on industry trends, challenges, and opportunities in the Higher Education, Corporate Office, Commercial Retail, and Federal Government sectors.

• Demonstrate our core values of Customer, People, Integrity, Teamwork, Continuous Learning & Improvement, and Empowerment & Accountability

JOB REQUIREMENTS

Skills & Competencies:

• Relationship Building: Engages and establishes trust/credibility with key stakeholders

• Communication Skills: Articulates product / solution value proposition to align to end-user needs

• Product and Industry Knowledge: Serve as an expert resource to team

• Identify high potential end-users and driving opportunities across all Legrand AVD brands

• Maintain sales channel relationship to ensure trust and maximize cooperation

• Solid working knowledge of Professional Audio Visual and Video / Audio systems

• Excellent interpersonal skills

• Must have the ability to make recommendations to effectively resolve problems or issues, by using judgment that is consistent with standards, practices, policies, procedures, regulation or government law

• Partner with Legrand AVD FAM and Brand drivers regarding all opportunities developed throughout the process

• Coordinate between brand experts to assist in demonstration, specifications and opportunity success.

• Clearly communicate needed marketing and TAS for sales-support collateral and programs to the appropriate internal resources for potential development/implementation

• Maintain a working knowledge of all products to answer the majority of the day-to-day questions

• Excellent project management and planning skills, while providing high attention to details

• Drive specification and standardization

• Maintain accurate and timely reporting of information to ensure that both the customer and the Company are provided with the information they need to best perform their job.

Minimum Education and Experience Required:

• Bachelor's degree in Business, Marketing, or a related field.

• Minimum 10 years of sales experience

• Minimum of 3 years of management of people experience

Preferred Qualifications:

• Prior experience in the AV / IT Industries sales channel

• Experience working directly with end users.

• Experience using SalesForce.com

• Previous work experience in areas relevant to the assigned technology

WORKING CONDITIONS/PHYSICAL DEMANDS

• While performing the duties of this job, the employee is regularly required (for the majority of the working day) to sit and make coordinated movements of the fingers for data entry on a keyboard.

• Ability to lift up to 50 pounds

• General (home) office and field sales environment

• Requires regular ground travel to other company facilities

• Long-distance or air travel as needed: 50%-75%

Note: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Legrand is proud to be an Equal Opportunity Employer. You will be considered for this position based upon your experience and education, without regard to race, color, religion, age, sex, national origin, sexual orientation, ancestry; marital, disabled or veteran status. We are committed to creating and maintaining a workforce environment that is free from any form of discrimination or harassment.