National Sales Coordinator, Transient Sales

Who We Are: Founded in 1960, Loews Hotels & Co-operates iconic hotels and resorts across the U.S. and Canada. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here; youll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every rolefrom Guest Services to Finance, Culinary to IToffers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer:

• Competitive health & wellness benefits, 401(k) & company match
• Paid Sick Days, Vacation, and Holidays, Paid Bereavement
• Pet Insurance and Paid Pet Bereavement
• Training & Development opportunities, career growth
• Tuition Reimbursement
• Team Member Hotel Rates, other discounts, perks and more
• Annual bonus eligibility

What Were Looking For:

The National Sales Coordinator, Transient Sales is proactive and engaging, flexible in nature, possess sound judgment with a collaborative style that fosters teamwork and cooperation beyond the immediate team to the broader organization. This role requires someone who is eager to contribute to the team by analyzing business development data from TravelClick, Business Intelligence and other tools, providing oversight of the day-to-day organization of the Neighborhood Perks Program in conjunction with the transient sales field team, and planning of select industry tradeshows and internal meetings. This position reports to the Vice President, Transient Sales and supports the National Transient Sales team with administrative duties including, but not limited to, schedule management, client engagement, and financial planning/expense reports.

Who You Are:

• A highly motivated and results driven self-starter with a can-do problem solving attitude
• An excellent communicator who enjoys using data to tell a story and can adapt to the communication style of others
• Proactive and engaging, flexible in nature, possess sound judgment with a collaborative style that fosters teamwork and cooperation beyond the immediate team to the broader organization
• Dedicated to the details and the deadlines, always looking to dot every I and cross every T in a timely manner
• Someone with business acumen, having the ability to integrate into and emulate the Loews Culture
• Veterans and military spouses encouraged to apply

What Youll Do:

• Liaise directly with hotels on behalf of the National Sales Directors to ensure timely responses and to be a resource in facilitating both corporate and leisure reservations
• Schedule and execute monthly calls with the National Sales Organization (NSO) and transient field
• Assist Hotels to best service National Sales Accounts via email and in-person when on-site
• Assist with returning phone calls, qualifying leads with additional details, and helping clients with details on upcoming reservations
• Interact directly with clients on behalf of the National Sales Directors, providing additional resources at the brand level to assist clients as needed to ensure Loews Hotels provides a best-in-class sales experience
• Act as a proxy for the National Sales Directors to manage internal and external stakeholder expectations as well as maintain workflow
• Ensure key accounts and regional distribution are being actioned in a timely manner and that all activity is logged in the sales system for efficiencies and future communication
• Prepare regularly scheduled reports and ad hoc reports
• Assist in the planning and execution of all Opt-In Events for the National Sales Directors including but is not limited to: invitation creation in Workfront, proposal gathering for venue selection, direct interactions with preferred brand partner Destination 360, internal calendar management, client list and RSVP management, and being a resource to clients for questions leading up to the event
• Write/review/distribute emails, memos, letters and customer specific correspondence as requested and assist with internal/external communications
• Perform special project tasks including mailings, sales blitz lists and other sales related activities
• Implement and manage sales initiatives for all events in Delphi FDC
• Plan Internal National Sales offsite meetings
• Serve as the department lead for managing commercial team invoices
• Support the team with the month end process; order office supplies
• Coordinate travel for National Sales Directors and Vice President; travel calendar management
• Maintain excellent collaborative working relationships with colleagues and related departments
• Attend all required meetings and/or training sessions and maintain regular attendance in compliance with Loews Hotels & Co standards
• Comply with required departmental and company policies, procedures and service standards and safety regulations and procedures
• Perform other duties as assigned

Your Experience Includes:

• High school diploma or equivalent required; college course work/college degree in related field preferred
• At least 5 years of relevant administrative and client engagement experience required
• Knowledge of the hospitality industry preferred
• Knowledge of Delphi FDC and other key sales systems & technology strongly preferred
• Strong Microsoft Office skills, including use/navigation of Excel, PowerPoint, Outlook, Word, Teams, and SmartSheet
• Financial acumen and experience using a travel and expense management system such as Concur required
• Ability to effectively communicate, both verbally and in writing, with all levels of employees and guests in an attentive, professional, courteous and service oriented manner
• Strong organization and time-management skills with the ability to maximize efforts towards productivity, meet deadlines, and identify problem areas and assist in implementing solutions
• Ability to juggle multiple tasks & projects with superb accuracy in a fast-paced environment
• Exceptional customer service skills and ability to approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner
• Ability to work with different personalities/work styles and adapt to the changes and needs of the company
• Must be capable of working independently as well as collaboratively, take a proactive approach, and anticipate needs