Per Diem Patient Registration Specialist - Phoenix, AZ

$2,000 Sign On Bonus For External Candidates

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

We are seeking an energetic candidate for our Patient Access Registration Department at The University of Arizona Cancer Center @ Dignity Health St. Joseph's Hospital and Medical Center. The perfect candidate will facilitate the patient admission flow, including patient identification, accurate demographics, insurance authorization, notification and verification of insurance e - benefits in order to obtain accurate and prompt reimbursement. Additional duties include providing information and answering questions about payment assistance collecting co - payments, patient liabilities, compliance with HIPAA, and entering all necessary information into the hospital computer system.

As a Patient Access Registrar, we are often the first point of contact for our patients and their families. As such we value representing an important first impression. Our professionalism, expertise and dedication help ensure that our patients receive the quality of care they need. We are diligent in obtaining complete and accurate insurance and demographic information in a timely manner, this enable us to provide high quality, compassionate health care service to all who need them, regardless of their ability to pay.

This position is per diem (typically 16+ hours per week, with potential for more based on business needs). Monday - Friday. Employees are required to have flexibility to work any of our shift schedules during our normal business hours of 7:00am - 5:00pm, Monday through Friday. No weekends or major holidays are required. It may be necessary, given the business need, to work occasional overtime, however, and voluntary OT is available after 90 days. We are located at the Cancer Institute at St. Joseph's Hospital and Medical Center in the heart of Downtown Phoenix at 625 N 6th St, Phoenix, AZ 85004.We have onsite cafe and provide 2 weeks of paid training. Performance based bonuses are also available.

Primary Responsibilities:

• Communicate directly with patients and / or families either in person or on the phone to complete the registration process by collecting patient demographics, health information, and verifying insurance eligibility / benefits
• Respond to patient and caregivers' inquiries always in a compassionate and respectful manner
• Obtain Benefits and Insurance verification
• Point of Service Cash Collection, Co - Pays, Deductibles and Coinsurance
• Accurate Computer Data Entry
• Scan documents
• Organize and schedule patient services and appointments for referrals
• Register and Pre - Register Patients for Emergency, Elective and Scheduled Cases
• Work with various systems including the Patient Registration and Electronic Medical Record
• Generate, review and analyze patient data reports and follows up on issues and inconsistencies as necessary

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED (or higher)
• 1+ years of customer service experience
• Ability to work day shifts, Monday through Friday 7am - 5pm (Shift is assigned within those hours)
• Ability to work on a per diem basis (typically 16+ hours per week, with potential for more based on business needs)
• Ability to work 40 hours a week during the first month for training

Preferred Qualifications:

• Bilingual fluency with English & Spanish
• 1+ years of professional experience with insurance policies and procedures
• 2+ years of experience in a Hospital Patient Registration Department, Physician office or any medical setting
• Working knowledge of facility pricing structure and cost estimates
• Knowledge of ICD9 (10) and CPT terminology
• Understanding of Medical Terminology
• Previous experience in collecting patient copays, deductibles, etc
• Experience submitting authorization requests and / or processing referrals
• Previous working experience with Google products.

Military & Veterans find your next mission: We know your background and experience is different and we like that. UnitedHealth Group values the skills, experience and dedication that serving in the military demands. In fact, many of the values defined in the service mirror what the UnitedHealth Group culture holds true: Integrity, Compassion, Relationships, Innovation and Performance. Whether you are looking to transition from active duty to a civilian career, or are an experienced veteran or spouse, we want to help guide your career journey. Learn more at https://uhg.hr/transitioning-military

Learn how Teresa, a Senior Quality Analyst, works with military veterans and ensures they receive the best benefits and experience possible. https://uhg.hr/vet

**PLEASE NOTE** The sign on bonus is only available to external candidates. Candidates who are currently working for a UnitedHealth Group, UnitedHealthcare or related entity in a full time, part time, or per diem basis ("Internal Candidates") are not eligible to receive a sign on bonus.

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