Senior Associate, Relationship Associate

Note: This is a pipeline requisition and does not represent any one particular job opening. By applying to this pipeline requisition, your interest will be reviewed for multiple potential Relationship Management/Relationship Associate openings based upon your background and disclosed work preference.

At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world's financial system we touch nearly 20% of the world's investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere.

We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.

We're seeking a future team member for the role of Senior Associate, Relationship Associate to join our team. This future role would be located in Pittsburgh, PA or Lake Mary, FL.

In this role, you'll make an impact in the following ways:

• With guidance, develops the strategic plan for managing and growing existing client relationships, with a focus on revenue retention.
• Identifies opportunities for incremental account growth.
• Serves in a consultative role to the client, advising on the best way to achieve short- and long- term strategic objectives.
• From a global, bank-wide perspective, clients are usually well-established, relatively small, more locally-focused and less complex.
• May assist a more senior Relationship Manager on large or complex accounts to gain breadth/depth of knowledge.
• Is the clients advocate and may serve as the ultimate escalation point for client satisfaction.
• Consults with clients on their strategic vision and how the firm can help them achieve that vision.
• Promotes firm services/product offerings that solve client challenges and achieve account growth.
• Research client issues and bring to resolution.
• May be assigned as owner/expert of a particular process or product.
• Conduct frequent and regular check-ins with assigned clients, ensuring their continued satisfaction ensuring continued satisfaction and strategic alignment with firm services/product offerings.
• Continually evaluate client needs and ensure sustained client engagement.
• Develop, track and report on relationship strategy/results for assigned client portfolio.
• Work closely with business development teams to ensure relationship management strategy is executed by account management and client service teams.
• Keep abreast of client account activity occurring throughout the firm and may serve as the ultimate escalation point for client satisfaction.
• Conduct service review meetings and assist in client training, sharing of market information/experience.
• May assist with prospecting new clients in a similar industry or segment of existing clients.
• May work with other Relationship Managers and/or marshal firm-wide resources (marketing, legal, compliance, etc.) to ensure client needs are being addressed and to proactively inform clients of industry developments or firm thought leadership.
• Ensures client onboarding and/or risk management activities are conducted and captured (KYC, BAC, etc.).
• In some regional/local markets may manage relationships with regulators directly.
• Research and analyze the business environment of assigned clients, industry trends and competitor services/offerings.
• Responsible for achievement of organic, incremental growth (revenue, asset) goals within assigned client portfolio.
• Manages overall relationship profitability of small, non-complex clients.
• Continues to receive advice and coaching from senior team members/management.
• No direct reports. In some regions, may have oversight over client services.

To be successful in this role, we're seeking the following:

• Bachelors degree or the equivalent combination of education and experience is required
• Advanced/graduate degree preferred
• 2-3 years of total work experience preferred
• Financial Services experience preferred
• Prior experience in Relationship Management, Client Services, Account Management, or Product Management preferred

At BNY, our culture speaks for itself. Here's a few of our awards:

• America's Most Innovative Companies, Fortune, 2024
• World's Most Admired Companies, Fortune 2024
• Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024
• Best Places to Work for Disability Inclusion, Disability: IN - 100% score, 2023-2024
• "Most Just Companies", Just Capital and CNBC, 2024
• Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024
• Bloomberg's Gender Equality Index (GEI), 2023

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.