Window Repair/Inspection Service Representative

PRIMARY RESPONSIBILITIES:

• Provides specialty trade support for premium segments and customers. Collaborates cross-functionally to deliver an exceptional customer experience commensurate with the Andersen brand.
• Manages escalated customer situations in conjunction with cross functional teams including but not limited to our corporate legal department. Leads negotiations and provides resolutions to legal claims and customer disputes.
• Diagnoses customer needs and determines solutions in compliance with the warranty and policies.
• Leads window and door installation training, guidance and clinics as needed.
• Provides project management oversight for large-scale projects. Oversees the compliance and management of field water tests in accordance with industry-recognized standards.

QUALIFICATIONS AND SKILLS:

• Possesses advanced technical aptitude.
• Ability to make high level decisions.
• Demonstrates advanced problem-solving skills.
• Demonstrates basic negotiation skills.
• Demonstrates excellent verbal communication skills.
• Possesses excellent customer service skills.

MUST HAVE QUALIFICATIONS:

• High school diploma or equivalent
• High tolerance for ambiguity
• Strong verbal and written communication skills
• Demonstrates extensive product knowledge
• Possesses basic computer skills

NICE-TO-HAVE QUALIFICATIONS:

* Intricate knowledge of construction practices & regional requirements (procedures including, but not limited to testing practices)

CULTURE AND BENEFITS:

"Be Orange. Be You" is how we express our belief that by embracing our differences and empowering you, we'll be a stronger team able to accomplish what otherwise wouldn't be possible. This Orange spirit has helped us become the #1 innovative window and door brand* and the one homeowners love the most.** It's also why we're committed to supporting you to approach each day with a bright outlook.

Benefits include, and are not limited to:

• Medical/Dental/Vision/Life Insurance
• Health Savings Account contributions
• Paid holidays plus PTO
• 401(k) plan & contributions
• Professional development and tuition reimbursement opportunities
• Charity contributions
• Nationwide career opportunities

We look forward to seeing how your unique skills, background and experiences will inspire our team and help us continue to be the leader we are today.

* 2020 Andersen brand surveys of U.S. contractors, builders & architects

** 2020 Andersen Brand Survey of U.S. homeowners

In 2024, Andersen has set a profit-sharing target of $4,000 per eligible employee, prorated as appropriate. Profit sharing will be paid out in quarterly installments to provide eligible employees with payments throughout the year, with payment amounts tied to quarterly operating profit performance.

Andersen is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristic protected by law.