Retail Supervisor

Barton Creek Resort & Spa

Barton Creek Resort & Spa's success is due to its dedicated, intelligent and self-motivated family of associates who work together to maintain the company's trademark high standards. If you would like to be a part of an environment where teamwork is emphasized and individual excellence is encouraged then this is the place for you.

Omni Barton Creek Resort and Spa's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Barton Creek may be your perfect match.

Omni Hotels & Resorts is seeking a Retail Supervisor for the beautiful new Barton Creek Resort & Spa!

If you love hospitality, creating amazing customer experiences, and the structure and benefits that come from working with a hotel company then you will love working with Omni! We are proud to announce that we are the highest rated hotel company on Glassdoor's 2023 Best Places to Work list!

Responsible for organizing and overseeing the retail operations, ensuring quality of food, beverage, service and ambiance, while driving sales of products to increase revenue.

Essential Job Functions:

Lead, mentor, discipline staff, evaluate their performance and document all aspects of their employment.
• Oversee maintenance of all equipment and cleanliness of Marketplace.
• Perform all other administrative functions required and communicate information from management meetings.
• Work in a safe manner at all times and follow all safety procedures as outlined in your Standards of Conduct and Loss Prevention Manual.
• Work directly with Retail Manager on new incentives and ideas to generate revenue.
• Ensure replenishment orders are placed according to business needs and are stocked adequately.
• Ensure food order is based on our occupancy.
• Responsible for involvement with physical inventories once per quarter or 4 times per year.
• Become an expert in and train in all Omni Related Retail SOP's.
• Manage and coach selling performance of associates and metrics of the Coffee Market, driving excellence in Customer service levels.
• Assist in timely flow of merchandise from receiving to shops to maximize sales.
• Help with transfers of merchandise and mark-downs.
• Communicate and partner effectively with Retail Manager and Retail Inventory Specialist.
• Share/propose best practice implementation/solutions for Coffee Market, property of Company based on learning from day-to-day operations.

• Prior retail and direct customer service experience strongly preferred.
• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, members, management and co-workers, both in person and by telephone.
• Scheduling flexibility, including willingness to work weekends, early mornings and holidays.

Physical Requirements:

• Must be able to lift and move moderate weights.
• Must be able to stand for extended periods of time.

Working Environment:

• Indoor resort building in retail locations.
• Occasional outdoor tasks and travel around property when needed.

Tools & Equipment:

• Computer, printer, telephone
• ResortSuite, Birchstreet, WinRetail, OnTrack, Microsoft Office programs
• Cleaning supplies

Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.