Director of Operations
 JLL | |
 United States, New York, New York | |
| 148 West 37th Street (Show on map) | |
 Nov 15, 2024 | |
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Director of Operations
Must have Five years (within the past seven years) experience managing the mechanical operations of a Class A office high-rise building of at least 1,000,000 square feet. The Director of Operations reports into the Account Lead and is responsible for delighting our client through the strategic and tactical delivery of Operations and Maintenance services in accordance with our contractual requirements and JLL best practices. Responsibilities: Accountable for results of the Operations Team in the areas of Facility Management, Engineering and Fire Life Safety in accordance with contractual requirements Solid problem-solving skills and technical MEP and FLS expertise with the ability to provide strategic and tactical leadership in support of achieving firm and client goals and objectives. Responsible for developing a high performing team including staff succession and growth plans. Ensure client satisfaction by providing a seamless interface; demonstrate leadership, responsiveness, and creativity. Ensure operational compliance with all JLL ethical guidelines, policies and best practices; Lead operational team to be "audit ready", collaborating with account leadership as required for success Foster an environment for continuous improvement including the completion of root cause analysis (RCA) and corrective action plans (CAPAs) Ensure operational compliance with all safety requirements and required local, state and federal laws and regulations Support the development and delivery of contractual deliverables including client presentations. Prepare, submit and manage workstream budgets, track variances and identify/support cost savings measures, ensure workstream compliance with JLL financial processes/controls. Identify and implement best practices to provide exceptional client service delivery; communications, reporting and delivery of service Work collaboratively with all stakeholders including client, outside legal counsel, contractors/vendors/consultants, and all JLL resources. Other duties as assigned. Qualifications: Possess at least five years (within the past seven years) experience in the management and supervision of building mechanical operations and maintenance of a single class A high-rise that totals 1,000,000 gross square feet or more Proficient knowledge of Facilities Management, Facilities Engineering and Fire Life Safety Demonstrated leadership/management skills and the ability to effectively manage change Ability to communicate complex ideas in a concise and summarized manner Ability to recognize and diagnose trends and patterns and problem-solving ability Experience in implementing quality assurance and continuous improvement programs. Analytical skills - operational performance and reliability maintenance Public speaking acumen and the ability to engage large groups Ability to develop and maintain trust with internal and client stakeholders Previous experience leading large teams in a fast-paced, agile environment Detail-oriented, organized, flexible, and a desire to tackle new challenges Ability to inspire and move people to action, including self, with a sense of urgency Advanced computer skills (MS Office, including Excel, Word, Power Point, and Outlook); Google suite is a plus | |