Operations Supervisor (Captain)

OPERATIONS SUPERVISOR (CAPTAIN)

Starting at $19.25 / hour with credit given for experience

We're hiring an Operations Supervisor (Captain) responsible for overseeing day-to-day operations, including staffing, scheduling, ensuring maintenance of equipment and supplies, internal communications, budgetary considerations, outside agency interface, and community relations.

Responsibilities:

• Supervise, direct, and develop field staff to provide the highest possible level of patient care.
• quality field operations through daily contact, oversight, communication, and evaluation.
• Act as a liaison between the company and its patients, public safety agencies, training institutions, hospital representatives, and other applicable personnel.
• Mentor employees, conduct performance evaluations, provide disciplinary actions to assigned personnel, and facilitate individual and team development to drive positive results.
• Work with other members of the Management and Supervisory team to minimize problems, correct staffing and scheduling issues, and continuously improve service.
• Participate in the development, formulation, modification, and implementation of department policies, standards, regulations, and general operating guidelines and procedures associated with EMS delivery.
• Maintain appropriate staffing levels for field units, manage shift calendars, and facilitate shift bids.
• Supervise the effective operation, utilization, and maintenance of medical apparatus and equipment.
• Develop specifications for ordering and placing equipment in service.
• Review Patient Care Reports (PCRs) and other field paperwork for accuracy, ensuring that it is reconciled timely on a daily basis.
• Thoroughly investigate incidents and complaints involving assigned units or personnel and resolve in the best manner possible.
• Prepare reports and manage projects as assigned by the Operations or General Manager.
• Ensure that all necessary payroll is properly completed and submitted in a timely manner.
• Assist with and engage in the recruitment and training of new employees.
• Maintain employee training records and track employee certifications/accreditations for compliance.
• Champion affirmative action efforts in all aspects of employment, including but not limited to staffing, training, and promotion.

Minimum Required Qualifications:

• High School Diploma or Equivalent (GED).
• Advanced education preferred.
• State EMT/Paramedic Certification.
• State Driver's License.
• Ambulance Driver's License.
• BLS, ACLS, PALS/PEPP, BTLS/PHTLS Certifications.
• Minimum 3 years of EMS field experience.
• Prior FTO or other leadership/supervisory experience preferred.
• Ability to pass the Physical Agility Test.

Why Choose AMR? AMR is one of Global Medical Response's (GMR) family of solutions. Our GMR teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. View the stories on how our employees provide care to the world at www.AtaMomentsNotice.com. Learn how our values are at the core of our services and vital to how we approach care, and check out our comprehensive benefit options at GlobalMedicalResponse.com/Careers.

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

Hourly Range: $19.25 - $30.80

Anticipated Job Posting Close Date: January 14th, 2025

Benefits: Check out our careers site benefits page to learn about our comprehensive benefits options that include medical, vision, dental, 401k, disability, FSA, HSA, vacation, and paid time off.

Bonus: This position is not eligible for a bonus.