Customer Service Representative, Nebraska Remote

ABOUT YOU

You are a person who loves to answer incoming calls from healthcare providers, veterans, and beneficiaries who require assistance regarding claims and live in Nebraska. We need someone who is enthusiastic when providing first call resolution and caller satisfaction. In the role of Customer Service Representative, you'll be responsible for answering incoming correspondence from providers, veterans, or veteran representatives to gather required information from the caller and client systems to make determinations. If you can put your signature on this, we can't wait to hear from you!

• Tell us about your experience with Customer Service.
• Are you a team player and a self-motivator?
• What is your experience with conducting business in a way that is a credit to a company?
• We are counting on you to manage multiple projects using your problem-solving skills.
• We're looking for someone UNCOMMON. What is uncommon about you?
• Are you highly committed? Are you team-oriented? Do you value professionalism, trust, honesty, and integrity? If so, we can't wait to meet you.

ABOUT THE POSITION

The people you will work with are exceptional. Here is what you can look forward to, and why you'll LOVE YOUR MONDAYS.

• Conduct every transaction with a customer focused, courteous, approach that will ensure first call resolution and achieve quality scores while maintaining production standards.
• Research and evaluate medical claims and benefits for proper adjudication.
• The systems used include using client systems, soft phone system and customer relationship management software.
• Document call activity and make requests for corrective action into VA systems.
• Maintain a working knowledge of applicable VA regulations as they relate to 72-hour notification requirements.
• Maintain access for all client systems, as assigned.
• Act as an effective team member.
• Other duties as assigned.

Position Requirements:

• High School Diploma or GED required.
• Preferred 1-2 years' experience in customer service.
• General office skills and knowledge of standard office equipment.
• Working knowledge of software such as Excel and Word.
• Data entry and 10 key experience necessary.
• Excellent verbal and written communication skills.
• Personal traits of a high-level commitment, motivation, energy, team orientation, professionalism, trust, personal honesty and integrity, and a demonstration of placing others in a place of high value.

ABOUT US

You are uncommon. We are, too. We are looking for people to help us in our mission of working hard at lowering healthcare administrative costs for federal government agencies, payers, and providers. At Signature, our mission is to improve the health of our clients' business and make the lives of the people we work with better. As we continue to experience exponential growth, we are looking for uncommon individuals to enhance our vision. We will continue to accomplish our mission by leading with our values of Passion, Courage, Integrity, and Respect in all interactions, making us a consistent annual Best Places to Work organization. We need uncommon leaders with uncommon qualities to shape our uncommon culture and achieve our uncommon mission.

ABOUT THE BENEFITS

We're proud to put our signature on each one of our employees. When you are a member of Signature Performance, you are a part of a solutions-based organization where the values of passion, integrity, courage, and respect are the driving forces behind all our decision-making. We trust in you to do important work and bring the best version of yourself to work every day, so we want to help you achieve a work-life balance while consistently challenging yourself.

Signature believes in fully developing each one of our Associates. We deliver a performance-driven atmosphere with competitive pay, world-class training and development classes, resources, and events, an award-winning culture where everyone thrives, and so much more.

• Health Insurance for Our Associates
• Fully Paid Life Insurance
• Fully Paid Short- & Long-Term Disability
• Paid Vacation
• Paid Sick Leave
• Paid Holidays
• Professional Development and Tuition Assistance Program
• 401(k) Program with Employer Match
• Referral Bonuses
• Hybrid & Remote Opportunities

General Areas of Accountability:

Must conduct business and personal affairs in a manner that is always a credit to the company. Must maintain a good credit rating while employed with the company.

The following HIPAA and Privacy items apply to all positions at Signature Performance:

• Follow HIPAA guidelines for protecting the privacy and security of sensitive personal and/or health information.
• Follow Signature expected acceptable use to protect propriety and company owned information.
• Complete annually required Privacy and Security Training

Performance Management:

• All Signature Performance associates are subject to regular performance management to determine if skills and training requirements are suitable for the position.

Machines and Equipment:

The incumbent must be able to effectively operate the current computer system, telephone system, and other office machines such as copiers and fax machines.

Physical Activity:

• The incumbent must be able to finger, grasp, feel, see, sit, hear, and speak. This position is sedentary in nature with minimal lifting requirements.

Working Conditions:

The incumbent works in an office environment that is not substantially exposed to adverse environmental conditions such as heat, cold, or extreme noise. Routine periods of being on the phone utilizing a headset, sitting and data keying are required.

• Remote Eligibility: This position is full-time remote eligible. Eligibility is determined by Management or Talent Operations.

U.S. Citizenship is Required for All Positions and Work on All Positions Must Be Completed in the Continental United States, Alaska, or Hawaii.

The above statements are intended to describe the general nature of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.