IT Analyst

Why join us?

Our purpose is to design for the good of humankind. It's the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.

GENERAL PURPOSE

Defines and designs systems and processes to meet identified business partner requirements for projects, and day-to-day support, working under Work Team Leader supervision. Establishes positive working relationships within IT, with business partners, and with other functional areas of the company. Utilizes technical expertise to define, design, and implement technical solutions that meet the currently identified business requirements in a single functional area. Prioritizes and completes multiple assignments simultaneously.

ESSENTIAL FUNCTIONS

• Estimates requests and develops point of view documents.

• Acts as liaison to multiple business units, representing their needs for functionality and system enhancements impacting the business.

• Utilizes technical expertise to define, design, and implement solutions that meet business requirements.

• Analyzes and documents current state ('As-Is') and future state ('To-Be') processes in line with project scope.

• Prepares user stories, specifications, technical designs, acceptance criteria, and validation scenarios for system enhancements.

• Maps current and revised/new technical architecture, obtaining required sign-offs.

• Designs databases, develops technical specifications, and determines unit testing criteria.

• Reviews project implementation strategy with business partners.

• Assesses impact, identifies contingency plans, and creates conversion specifications.

• Supports software development and integrated/functional testing.

• Collaborates with business partners to complete business process documentation and develop system training materials.

• Maintains user acceptance test environment, data needs, and refresh schedule, coordinating with infrastructure personnel.

• Monitors user acceptance testing, logs issues, and coordinates with development team to correct code.

• Prepares and coordinates cutover plans and implementation schedules with the infrastructure team.

• Converts and validates data, participates in training in an advisory role, and completes all required documentation, including performance to plan.

• Develops software selection criteria and leads the selection process.

• Performs additional responsibilities as requested to achieve business objectives.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience

Bachelor's degree or equivalent experience typically obtained by working a minimum five years in an IT environment.

Minimum five years of professional information systems work, including an understanding of hardware and software technology, and development methodologies.

Skills and Abilities

• Broad understanding of business processes, information flow, and related systems.

• Ability to view opportunities and solutions from a broad, long-term perspective.

• Ability to work alone, perform as a team member, and lead small-to-medium projects.

• Ability to write SQL queries, coupled with a strong understanding of database structures and relationships to support data analysis and reporting tasks.

• Experience with Agile software development methodologies, including participating in Scrum meetings, sprint planning, and retrospective sessions to ensure continuous improvement and delivery of high-quality technology solutions.

• Successful experience in achieving results on small-to-large projects that involved specifying requirements, testing solutions, documenting processes and procedures.

• Excellent interpersonal skills.

• Functional knowledge of JD Edwards, Oracle EBS or Infor ERP (LN) software is a plus.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Must be able to perform all essential functions of the position with or without accommodations.

Who We Hire?

Simply put, we hire everyone. MillerKnoll is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We're committed to equal opportunity employment, including veterans and people with disabilities.

MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at careers_help@millerknoll.com.