Student Experience Coordinator

This role supports students and the overall department as the first point of contact for the Student Services/Experience department. This position is responsible for the management of the traffic within the department. Additionally, this role is responsible for a variety of administrative tasks geared towards the general support of the department to ensure students receive the proper customer service and that all entry-level tasks are completely timely and accurately for the team.

Monitors student traffic for the department and notifies staff when students arrive for appointments.
• Answers multi-line phone system in a professional manner and directs calls to the appropriate party.
• Sends out all mailings for the Department and date stamps and disseminates large volume of mail to appropriate staff.
• Updates and maintains all student files including scanning and linking as needed.
• Responsible for various data entry tasks within the department ensuring accuracy and timely processing at all times
• Responsible for issuing a variety of reports for the department and for students to include issuing progress reports, updating local discount information and department bulletin boards.
• Acts as the backup to various coordinator roles within the department as needed.
• Other duties as necessary

Education / Experience

• High school diploma or completion of GED required
• Two years' experience with customer service and basic administrative tasks

Skills

• Strong interpersonal, oral and written communication skills.
• Demonstrated, strong organizational skills.
• Knowledge of basic computing and word processing applications. Intermediate speed in 10-key.

Abilities

• Must be able to lift, carry, push, or pull up to 5 pounds or less 5% of the workday
• Must be able stoop, kneel, crouch, or crawl 5% or less of the workday
• Must be able to talk, see, hear, concentrate, think, learn and reason for all of the workday
• Must be able to sit and walk or otherwise move around for prolonged periods throughout the workday.
• Must be able to use a keyboard and do manual tasks for prolonged periods throughout the workday.

Work Environment

• Work is performed indoors in a climate-controlled environment.