Sr Manager, Epic Special Projects

The Epic Senior Manager of Special Projects oversees a variety of cross functional areas for the CKD EHR team with an emphasis on internal team tools and process creation. This individual will work with various CKD EHR technical teams as well as shared services to establish and improve cross functional performance.

The individual should be a determined problem-solver who is able to gather information and feedback from various groups and work collaboratively to build out and improve processes. They should be able to balance the needs of the CKD EHR team, other areas within DaVita, and external customers. They should have a strong bias towards action while exemplifying DaVita core values.

General Information about the Epic CKD Team:

DaVita Physicians Solutions has established a partnership with Epic, the market leader in Electronic Health Records (EHRs), with the goal of maximizing physician satisfaction and improving the quality outcomes of Chronic Kidney Disease (CKD) patients.

The tools and support the team delivers are used by nephrology practices to manage CKD patient populations in promoting better outcomes and interoperability, while improving physician experience and aiding in revenue cycle practice management.

DaVita Physician Solutions CKD EHR by Epic, is offered to nephrology practices that are independently owned and operated. Many of these practices are smaller than typical Epic customers and value independence while leveraging the best available industry technology.

Essential Duties and Responsibilities

Customer Financial and Contracting Support

• Build process that ensures customers are billed for appropriate services
• Routinely audit existing process and contracts to confirm adherence
• Work with legal counterparts to review and advise on non-standard customer contract requests

Invoicing, Budgeting, Licensing and Planning

• Work with Epic, other vendors, and finance to forecast and monitor ongoing costs
• Monitor invoicing to ensure appropriate amounts are billed and paid
• Oversee cost model and pricing reviews and estimates

Marketing, Case Studies, and External Collateral

• Work with sales, customer success team, and other stakeholders to identify opportunities for new external marketing and case studies
• Oversee support and updates of team website and internal pages
• Oversee marketing and creation of external collateral

New Cross-Functional Process Creation

• Work with internal teams to address pain points and create new processes where necessary
• Transition process ownership to long term operational owners

Other duties as assigned

• Plan internal team travel expectations and policy
• Oversee internal team policy creation in collaboration with other leaders
• Lead effort to standardize and consolidate internal tools

Education and Experience

• 6+ years experience
• Bachelor's Degree required

Knowledge and experience in the following areas preferred:

• Epic Community Connect
• Nephrology and kidney care
• Project Management
• Product management

Proficiency with the following tools preferred:

• Epic tools such as Orion, Nova, and Sherlock
• Asana
• Target Process
• Apptio
• JIRA
• ProductBoard

Knowledge and experience in the following areas preferred:

• Contracting
• Budgeting and forecasting

Excellence with the following tools required:

• Microsoft Office products including Outlook, Excel, Word, Visio, and Sharepoint

Project Management Certification (PMP or CAPM) preferred.

Product Management Certification preferred.

Travel: Up to 25% for visits to customer practices, team meetings, conferences, and training

Nights/Weekends: Occasional nights and weekend work needed during onsite trips and to support urgent issues

Language Skills

Fluent in the written and verbal skills necessary to successfully perform the essential functions, duties, and responsibilities of the position.

Work Environment

Level III - Moderate noise (e.g., business office with computers or printers, light traffic). No required tasks involve greater exposure to blood, body fluids or tissues than would be encountered by a visitor. The normal work routine involves no exposure to blood, body fluids or other hazardous conditions.

ADA

DaVita provides reasonable accommodations to enable otherwise qualified individuals with disabilities to perform the essential Physical and/or Mental functions of a position.

Visual Requirements

Vision adequate to perform the essential duties/responsibilities of position.

May be required to demonstrate the ability to differentiate colors on a test strip.

Physical Demand

Physical requirements can vary. These must be reviewed with management. However, in general, the position requires the following activities:

• Ability to lift minimum of 5 lbs to a max of 50 lbs unassisted and able to stand, sit, stoop, walk, stretch, reach, and use full range of body motions.
• Manual dexterity as required for specific equipment and ability to use computer keyboard and peripherals.

At DaVita, we find that our best leaders are those who create an inspiring vision for the future and empowers their team to achieve success. They have always enjoyed tackling difficult problems and believe that the best way to solve them is through collaborative, team efforts. They take ownership of results and instill accountability in those they lead. They are driven, strong communicators, relationship builders, and find real fulfillment in challenging work.

Here is what you can expect when you join our Village:
* A "community first, company second" culture based on Core Values that really matter.
* Clinical outcomes consistently ranked above the national average.
* Award-winning education and training across multiple career paths to help you reach your potential.
* Performance-based rewards based on stellar individual and team contributions.
* A comprehensive benefits package designed to enhance your health, your financial well-being and your future.
* Dedication, above all, to caring for patients suffering from chronic kidney failure across the nation.

Join us as we pursue our vision "To Build the Greatest Healthcare Community the World has Ever Seen."

What We'll Provide:

More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Support for you and your family: Family resources, EAP counseling sessions, access Headspace, backup child and elder care, maternity/paternity leave and more

• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita's online training platform StarLearning.

Applications are accepted on an ongoing basis.

Salary/ Wage Range

Compensation for the role will depend on a number of factors, including a candidate's qualifications, skills, competencies and experience and may fall outside of the range shown. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits

Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.