The Advancement Specialist develops and implements a range of events, programs, and services that support the strategy and objectives of Stewardship within the WGCU Membership Department.
WGCU is Southwest Florida's source for PBS and NPR. A member-supported service of Florida Gulf Coast University, WGCU provides educational programming that inspires, informs and engages our community. Serving all or part of 12 counties in south and Southwest Florida, with five distinct digital TV channels, two FM radio channels, two HD radio channels, and multiple websites, WGCU delivers national and international programming, and develops, produces and delivers relevant, informative and educational local programs to the region.
FGCU is a member of the State University System of Florida and an Affirmative Action and Equal Employment Opportunity and Access Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, disability, sex, pregnancy, national origin, marital status, genetic predisposition, sexual orientation, gender identity/gender expression, veteran status, and any other protected class(es), as required by applicable state and federal law, as well as University regulations and policies.
Job Description Typical duties may include but are not limited to:
- Assist with the recording and receipting donations, database management, and providing exceptional customer service to donors.
- Delivers outstanding customer service to donors by addressing inquiries, resolving issues, and ensuring a positive experience.
- Assists in the development, planning, and implementation of events, programs, meetings, and activities that support the strategy and objectives of the department.
- Develops a thorough knowledge of the Customer Relations Management System (CRM) database, ensuring its effective utilization. Stay informed of any system updates, enhancements, and new features, to ensure system optimization and performance.
- Prepares comprehensive reports, proposals, and correspondence to keep donors, stakeholders, and team members informed of progress, goals, and outcomes.
- Maintains an up-to-date database of biographical and contact information for the assigned donor population, ensuring that the department has accurate and comprehensive records. Regularly review and update contact details and other key information to ensure that all communication efforts are timely and effective.
- Assists in the design and development of marketing materials, brochures, promotional items, and other collateral that supports department initiatives.
- Coordinates the processing of all incoming donations, ensuring that contributions are recorded accurately and efficiently. Maintain a detailed log of all gifts received and follow established protocols for handling monetary transactions. Ensure compliance with organizational policies regarding the secure handling of financial data and donor information.
Other Job Duties:
- Assist with ordering thank you gifts, fulfillment, and inventory.
- Provides backup with the donor CRM (Allegiance) during absences within the Membership Department.
- Performs other job-related duties as assigned.
Additional Job Description Required Qualifications:
- This position requires a high school diploma and four years of full-time experience directly related to the job functions.
- Professional work experience with data entry, records management, or clerical support.
- Computer experience in Microsoft (MS) Office (Outlook, Word, Excel and PowerPoint).
- Any appropriate combination of relevant education, experience, and/or certifications may be considered.
Preferred Qualifications:
- Bachelor's degree from an accredited institution in Marketing, Communications, or closely related field.
- Experience with graphic design, social media platforms, and basic website content development.
- Experience with Allegiance software.
Knowledge, Skills & Abilities:
- Knowledge of and proficiency with database management applications, such as Allegiance.
- Excellent interpersonal, verbal, and written communication skills.
- Strong organizational skills and the ability to prioritize and complete simultaneous projects.
- Demonstrated ability to successfully plan and implement events.
- Ability to create, compose, and edit written materials.
- Ability to interact in a professional manner with a diverse group of staff, faculty, students, and the community in a service-oriented environment.
- Ability to work successfully as both a member of a team and independently with minimal supervision.
- Ability to take initiative to plan, organize, coordinate, and perform work in various situations when numerous and diverse demands are involved.
- Ability to maintain confidentiality and discretion at all times.
- Ability to thrive in an organization that values the diversity of its student body and workforce and actively promotes an equitable environment.
- Ability to work evenings, nights, and weekends as necessary.
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Florida Gulf Coast University
Nov 16, 2024