Sales Support Representative

Infinity from Marvin is a progressive company bringing a new generation of exceptional products to homeowners in need of window and door replacement. From product design to providing replacement education, Infinity puts the homeowner at the center of everything we do. Our products are sold and installed by local partners, who specialize in simplifying the replacement experience for homeowners. As part of the Infinity team, you'll help us continue to raise the bar for the industry. And we'll appreciate and acknowledge your hard work and dedication every step of the way. Infinity from Marvin is proud to be a part of The Marvin Companies, a company with over 100 years of experience in the window and door industry

The Sales Support Representative is primarily responsible for ensuring that our customers receive outstanding support in both pre-sale and post-sales opportunities. The ideal candidate for this position will possess technical expertise and skills, coupled with outstanding customer-facing communication and service. The ideal individual must demonstrate Infinity's core values with an empathetic and responsive approach for customer service and innovative and proactive thinking with the intent of improving our business.

Assist retail partners with questions about Infinity product features and benefits, pricing and processing quotes and orders, change orders, and Infinity systems.
• Assist homeowners with questions about Infinity product features and benefits, finding a local dealer, product service, and warranty registration or claims.
• Make use of the resources you have to support retail partners in resolving complex issues. This might include working together with internal team members who can offer their specialized knowledge.
• Keep in touch with collaborators, customers, partners, and team members on a regular basis to establish alignment in service cases.
• Partner with subject matter authorities for product, systems, and process to create better solutions
• Address customer complaints and concerns in a timely and professional manner. Seek opportunities to enhance customer experience and continuous improvement
• Represent user experience when reviewing system or process performance
• Ensure that customer service and technical support metrics are maintained. Provide monthly reports to the team.

• Bachelor's degree or equivalent experience
• Construction and building product knowledge preferred
• Understanding and ability to interpret architectural drawings (dimensions, details, etc.)
• CAD or other computer-aided design software experience preferred

• Fluid and confident verbal, nonverbal, written, and drawing communication skills with an ability to convey strong, clear, concise messages to target audiences
• Independent; self-assured; driven; capable of managing own tasks and meeting deadlines; well-organized; meticulous
• Exceptional computer skills including Microsoft Word, Excel, Salesforce, and Outlook
• 3+ years of customer service experience

From people to products, Marvin is committed to creating better ways of living. When you join this family-owned and -led window and door company, you belong to a community full of opportunities. You also belong to one of America's Top 20 Large Employers of 2024, according to an exclusive ranking by Forbes Magazine.

For more than 100 years, we've been designing, building, and engineering premier products. Today, in our 16 locations across North America, we manufacture Marvin's portfolio of products, which includes Infinity Replacement Windows, TruStile Doors, and Marvin Coastline brands.

Together, we live our values and enjoy a culture that feels like home. Our better living approach to benefits supports you at work and beyond. From day one, you receive health insurance, paid holidays, paid parental leave, a 401(k)-retirement savings match and more! A few unique offerings include:

• $300 annual wellbeing account to spend on whatever makes you happy + healthy
• Better Living Day! (a paid day off to go have some fun)
• $$ Annual profit sharing - get rewarded for the role everyone plays in making Marvin a success
• Giving at Marvin - join coordinated volunteer opportunities
• Brighter Days Fund - financial support thanks to your colleagues and the Marvin family should you suffer a personal hardship

When you belong to the Marvin team, it's all part of the package. Apply today!

This job posting is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities of the employee. Accommodation may be made to enable an individual with a disability to perform the essential functions of the position. Any employment offer depends on completing a background check and drug screen to company standards.