Technical Product Support Representative

Is "product expert" your middle name? Marvin is seeking confident problem-solvers with strong self-management skills to join the Customer Support Group. Technical Product Support Representatives learn the Marvin Product Collections inside and out to deliver a world-class level of customer service both internally and externally.

The primary function of the Product Support Representative is to provide product assistance for our internal and external contacts. The group takes a variety of questions from mostly Dealers, Distributors, and Internal staff, including Architects, Engineers, Contractors, and Homeowners. Items addressed to Technical Support would include technical information, Pricing assistance, Structural requirements, Product limitations, and Recommendations and CAD drawings for Marvin Product Collections, which can be submitted via email, phone, or Marvin's Order System. The group works with many other departments to provide assistance, such as Inside Sales, Architectural Technical, Manufacturing & Purchasing.

Provide responses to our customers' requests for technical information, limitations, and the capabilities of our product
• Manage incoming inquiries by using available material resources and/or collaborate with product experts to advance the resolution of our customers' questions in a timely manner
• Provide product pricing, estimating, structural analysis, AutoCAD working drawings and any other special calculations as needed
• Cross-functional teamwork with product options and production abilities.
• Assist with the support and development of our channel partners and trade professionals

• Strong PC skills and ability to learn AutoCAD and MS Office applications
• Understanding of drafting concepts and knowledge of the construction industry
• Strong customer service skills, self-motivation, confidence in managing priorities and timelines, organizational skills and attention to detail

• 2-4 years related degree OR equivalent experience
• Ability to quickly learn Marvin products, systems, and processes

From people to products, Marvin is committed to creating better ways of living. When you join this family-owned and -led window and door company, you belong to a community full of opportunities. You also belong to one of America's Top 20 Large Employers of 2024, according to an exclusive ranking by Forbes Magazine.

For more than 100 years, we've been designing, building, and engineering premier products. Today, in our 16 locations across North America, we manufacture Marvin's portfolio of products, which includes Infinity Replacement Windows, TruStile Doors, and Marvin Coastline brands.

Together, we live our values and enjoy a culture that feels like home. Our better living approach to benefits supports you at work and beyond. From day one, you receive health insurance, paid holidays, paid parental leave, a 401(k) retirement savings match and more! A few unique offerings include:

• $300 annual wellbeing account to spend on whatever makes you happy + healthy
• Better Living Day! (a paid day off to go have some fun)
• $$ Annual profit sharing - get rewarded for the role everyone plays in making Marvin a success
• Giving at Marvin - join coordinated volunteer opportunities
• Brighter Days Fund - financial support thanks to your colleagues and the Marvin family should you suffer a personal hardship

When you belong to the Marvin team, it's all part of the package. Apply today!

This job posting is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities of the employee. Accommodation may be made to enable an individual with a disability to perform the essential functions of the position. Any employment offer depends on completing a background check and drug screen to company standards.