Customer Service - Call Center Lead
 Quadrant, Inc. | |
 United States, Texas, Houston | |
 Nov 10, 2024 | |
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Call Center Team Lead Houston, TX From: $21.00/HR MUST: Call Center Team Lead 3+ plus years of call center or customer service experience 1+ years of experience as a team lead or customer service lead Experience with computer-assisted telephone interviewing (CATI) Experience with Microsoft suite highly preferred Experience with monitoring and reporting performance metrics Experience training for new projects and initiatives Must have college degree or equivalent work experience DUTIES: Coordinate team building events and staff recognition programs Support staff adherence to project protocols and company policies/procedures Communicate changes in protocols and polices to interviewers in a timely and efficient manner Prepare preliminary write-ups of policy and procedure violations Perform other administrative duties as assigned by CATI Manager/Supervisor Quadrant is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a protected veteran, or status as an individual with a disability. | |