Human Resources Consultant Assistant 1 or 2

Central Washington University is recruiting a Human Resources Consultant Assistant 1 or 2 to join our Human Resources team in Ellensburg, Washington. This role is an important member of our team as they enhance the vision for the University. The role is a campus-based position, which means you get to see the lives you are impacting. We're offering a salary, depending on experience, from $38,004 - $50,328 annually or $43,716 - $58,380 annually plus the awesome CWU benefits.

Who we are:

We are a team of individuals committed to Changing Students' Lives. No matter what job, each of us plays a part in supporting and empowering our students to fulfill their dreams.

Working in higher education provides career growth and career choice. Think of a university campus like a mini city, operating across 380 acres. You'll find diverse academics, libraries, athletics and sporting events, full service and quick serve dining, conferences and events from small to large, recreation centers, housing, health services, police and public safety for the campus population of ~10,000 students.

Central Washington University has been named a Fulbright U.S. Scholar Program Top Producing Institution for the 2022-2023 academic year. In addition, for the seventh time in eight years, CWU is a recipient of the prestigious Higher Education Excellence in Diversity (HEED) Award from INSIGHT Into Diversity magazine. Come join us on our journey to encourage, inspire, and create spaces where all identities thrive on campus.

Tour our campus in Ellensburg here. www.youtube.com/watch?v=HjdhOegDa9A

What we offer:

Our investment in you begins the day you join our team, a healthy and successful future for you is important to us. We offer medical, dental, life and disability insurance, retirement and optional savings plans, tuition assistance for you and your dependents, discounts across town, an employee assistance program for individualized counseling, and a wellness incentive program. Learn more: Benefits, Perks, and Leave.

The Role:

Dependent upon experience, this position will be hired as a HR Consultant Assistant 1 or a HR Consultant Assistant 2.

This position's primary responsibility is to respond to customer inquiries as the first point of contact to evaluate the request and assist as able or determine the best possible resource to resolve the issue as efficiently as possible, assist at the front desk, and provide office support to the department. This includes responding to inquiries for the department on policies and procedures with tier 1 and 2 questions, performing recurring and complex clerical assignments, and establishing and maintaining records. Also, supporting the human resource's function areas such as classification, employee notifications, compensation, leave management, reasonable accommodation, benefits, union/labor relations, training and development, and administrative support. and immigration processes. Provides recommendations regarding the development and administration of human resource processes. All employees are expected to support CWU's commitment to diversity and to bring and support inclusion into the university environment.

Front Desk Day-to-Day Operations:
- Answer tier 1 and 2 HR questions and provide information to customers (walk-in / phone / email) on topics including, but not limited to, policies and procedures, hiring process, training, benefits, HR systems and services, time and leave, supervisor and employee resources, MyCWU usage, training and development, onboarding and offboarding, FMLA, and university wide inquiries
- Assist with I-9 record retention, processing I-9's in accordance with federal requirements, and I-9 correspondence tracking and follow-up through completion and/or terminations.
- Resolve problems and respond to inquiries regarding rules, regulations, policies, department procedures, and department services
- Maintain HR Front Desk processes and systems to enhance HR knowledge base
- Review documents, records, or applications for completeness, accuracy, and compliance with rules; determine and explain action necessary to achieve compliance or approval
- Maintain strict confidentiality of clients and records.
- Monitor, update, and distribute various means of communication (i.e. outgoing mail, certified mail, priority express mail, email, website, chatbot, handouts, correspondence, etc.).
- Assist with ordering, receiving, and maintaining inventory as requested
- Ensure printer is functional and operational
- Open and close office for daily business ensuring office and files are secure
- Establish and maintain complex electronic, manual, and database file systems
- Prepare or assist in the preparation, compilation, and coordination of reports and records such as equipment usage, purchasing, inventory, personnel, scheduling, and registration
- Perform complex word processing tasks such as merging and sorting, spreadsheet, and data base files, uploading/downloading, and creating footnotes and outlines, typing and composing memos, letters and general correspondence
- Assist records retention with creating, maintaining and archiving HR files, such as: faculty and staff personnel files, benefits files, I-9 records, hiring search files, public access immigration files, student employee PERS waivers, etc.
- Maintain professional appearance of the office
- Ensure distribution of mail and correspondence

Assistance within HR Teams and Administrative Support:
- Assist HR Teams with overload tasks in various units. This may include any of the following areas: hiring, payroll, data management, immigration, budget, etc.
- Schedules and arranges meetings; makes room reservations and manages all arrangements for meetings and/or special events.
- Reads, understands, interprets, and applies information from contracts, and state, federal, and local laws, and regulations. Compiles data and prepares complex budget proposals for new, continuation and competitive renewals on contracts.
- Participates in developing budget and cost estimates and managing and distributing of funds.
- Assist with coordination of annual Employee Appreciation Ceremony; reserves room/technology/President's time; organizes staff for various activities; orders refreshments; determines employees to be recognized and send invitations as appropriate; troubleshoots problems or issues that arise regarding the event. Coordinates with employee recognition gifts. Produces and coordinates online venue in place of in-person events. Monitors event and group budgets and negotiates services and costs.

Immigration Processes:
- Liaisons with International Programs with candidates and employees who require immigration services.
- Communicates process requirements to employee, appointing authorities and responsible VP.
- Works with Special Assistant Attorney Generals to ensure required processes are up-to-date and processed effectively and efficiently.
- Communicates when issues arise. Informs and deploys processes throughout the university to ensure accuracy of process and information.

- Perform special projects, and administrative and research tasks as requested
- Other duties as assigned

HR Consultant Assistant 1:

• Office experience and demonstrated ability to collaborate effectively in a team environment.
• Excellent written, verbal and interpersonal communication skills, including ability to communicate clearly on complex issues to a wide variety of audiences.
• Successful experience managing multiple priorities in a complex, fast-paced environment with excellent attention to detail, time management, and ability to prioritize conflicting and demanding deadlines.
• Experience using Microsoft Office such as Word, Excel, Access, and Outlook.
• Demonstrated willingness and/or experience working with students and/or co-workers from a wide range of abilities, backgrounds and experiences.

HR Consultant Assistant 2 (in addition to qualifications for HRCA 1:)

• 2+ years' experience in Human Resources (or combination of experience and education).
• Demonstrated experience in application of rules, policies, laws and logic experience which may include any of the following: Fair Labor Standards Act (FLSA), Family and Medical Leave Act (FMLA), American's with Disabilities Act (ADA), Washington Administrative Code (WAC) and/or other associated state/local rules.
• OR applicable combination of education and/or experience which demonstrates the ability to perform the essential functions of the position.

Preferred Qualifications

• Bachelor's degree related to HR, business administration or closely related field.
• Experience working with HRIS system.
• HR Experience with Washington State agency or institution of higher education.
• Life experiences that demonstrate an ability to contribute to CWU's commitment to inclusion and diversity.
• Ability to incorporate multicultural perspectives and issues into everyday conversations.

Competencies

• Accountability/Dependability: Accepts responsibility for quality of own work; acknowledges and corrects mistakes. Shows up on time, meets standards, deadlines and work schedules.
• Judgement: Makes timely, informed decisions. Analyzes options and determines appropriate course of action.
• Teamwork: Promotes cooperation and mutual support to achieve goals. Encourages participation and mutual support.
• Adaptability/Flexibility: Responds positively to changing business needs and responsibilities. Adapts approach and methods to achieve results; recovers quickly from setbacks and finds alternatives.
• Commitment to Diversity: Recognizes the value of diversity and helps create environment that supports and embraces diversity.

*Don't meet every single requirement? At CWU we're dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every requirement, we encourage you to apply anyway. This may be the job for you!

Salary: This position is based on the range 36 of the Washington State Classification Listing, which has a minimum annual salary of $38,004 and maximum annual salary of $50,328 (HRCA 1) OR the range 42 of the Washington State Classification Listing, which has a minimum annual salary of $43,716 and maximum annual salary of $58,380 (HRCA 2). In accordance with RCW 49.58.110, the above salary reflects the full salary range for this position. Individual placement within the range is based on the candidate's current experience, education, skills, and abilities related to the position.

Schedule/Appointment: Monday - Friday, 8:00am-5:00pm (1 hour lunch)

Working Conditions: Work is performed in an indoor office setting with frequent in-person interactions. It is essential to be able to remain at a desk/computer workstation for prolonged periods of time, perform extensive data entry and other computer-related tasks and create/maintain filing systems for departmental records. Some evening or weekend work and/or occasional travel may be required.

Benefits: CWU offers a comprehensive benefits package including medical and dental insurance, retirement and optional savings plans, life and disability insurance, along with vacation and sick leave plans depending on employment classification. For additional information please visit Benefits, Perks, and Leave.

An employee of CWU may be eligible for the Public Service Loan Forgiveness Program if the employee has student loans. To learn more, visit: https://ofm.wa.gov/state-human-resources/public-service-loan-forgiveness-program.