Principal Product & Operations Planning

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

We are looking for an extraordinary Product Development Leader to provide strategic counsel and support to Docusign's Executive Vice President of Product. In this operations and planning-oriented role, you will optimize leadership impact, drive critical initiatives, and communicate the Product organization's priorities across the company. If you have a proven track record of cultivating trust, thinking strategically and implementing tactically, chances are that this role is for you. Together with the Product leadership team, you will play a critical role to unlock the potential of the entire organization by introducing new operating rhythms, revenue optimization programs, and new ways of working. This is a high-leverage role that serves as an enabler for revenue growth and operating efficiency for Docusign, and requires excellent communication, project management, and leadership skills.

This position is an individual contributor role reporting to the EVP, Chief Product Officer.

Responsibility

• Serve as a trusted advisor to the EVP, Product and other leaders on strategy, organizational effectiveness, operations, and strategic planning

• Review, design, and implement improvements to the team's talent strategy and organizational structure, and help to close knowledge and skill gaps across the team

• Represent the priorities of the Product organization to partners throughout the company, accelerating engagement and consensus on top priorities

• Diagnose and implement process improvements including automation, communications, and cross-team collaboration to optimize the overall success of the team

• Develop and improve operational systems and reviews to drive progress on the organization's objectives, and drive central initiatives that span the Product organization and adjacent teams

• Partner with FP&A, Strategy, and Analytics teams to facilitate budgeting processes, establishing a clear link between strategic goals and budget allocation and return on investment

• Create, plan, and facilitate staff meetings to accomplish clear and effective decision making, tracking, and reporting on follow-up actions

• Manage preparation of presentations, key messages and speaking notes, including agendas for team Town Hall meetings, leadership meetings and off-sites

• Test and learn new ways of working, practices, and rituals in order to foster a thriving culture of teamwork

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

Basic

• BS/BA degree
• 15+ years of relevant experience
• 10+ years of experience in technology, SaaS, or high-growth businesses paired with experience in corporate strategy, business operations, or management consulting
• Experience working with C-level executives and cross-functional departments and teams

Preferred

• MBA
• Experience developing trusting partnerships with C-level executives and guiding impactful change
• Analytical and critical thinking skills to be able to see patterns (systems thinker)
• Ability to be a strategic decision maker and propose solutions
• Ability to build consensus and work collaboratively across departments and teams
• Experience planning and leading central initiatives
• Comfort using a data-driven approach to solving problems
• Excellent communication skills to effectively convey priorities and recommendations to all levels of staff
• Passion for innovation and catalyzing growth
• Interest in gaining experience as part of the leadership team
• Strong operational and execution skills (e.g., planning, problem-solving, unblocking)
• Familiarity with GTM organizations, within or across Marketing, Growth, or Sales functions
• Comfort with ambiguity with the ability to apply judgment in navigating complex challenges

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations:

California: $171,500.00 - $277,025.00 base salary

This role is also eligible for bonus, equity and benefits.

Global benefits provide options for the following:

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you'll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

Applicant and Candidate Privacy Notice

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

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