Customer Service Representative

PPG Aerospace has an exciting opportunity for a Customer Service Representative at our Woodinville, Washington site. You will report directly to the Customer Service Manager. You will be the main point of contact for the customer and therefore the face of PPG. You must ensure the highest level of customer satisfaction is always met. In this role, you will be responsible for the areas of order administration, distribution, communication, and support to the sales team. This role requires consistent attention to detail, constant communication, diligence and accuracy in processing and checking customer information.

Key Responsibilities

• Develop strong relationships with internal and external customers
• Respond promptly to customer quotes, orders, inquiries, and invoicing issues
• Enter and manage data, including issuing customer quotes and managing sales orders
• Ensure accurate responses to customer requests and maintain regular communication and status updates
• Perform purchase order reviews and resolve customer account inquiries as needed
• Coordinate with plant production, purchasing, and logistics to ensure product availability and shipment
• Operate various computer software, including QAD, Excel, outlook, Teams and other Windows-based applications
• Demonstrate strong organizational, prioritization, and problem-solving skills with high attention to detail
• Maintain quality professional relationships and ensure responsiveness to customer needs
• Participate in all audits in QAD, AS9100, Nadcap FAA, EH&S, and export compliance

Qualifications

• One (1) year of experience providing customer service in a corporate environment preferred, OR six months of experience working at PPG in a similar support role required
• Experience providing customer service to businesses of all sizes, from large corporations to small businesses, preferred
• Proficiency with ERP/MRP preferred
• High school diploma or equivalent (GED) required
• Must be a U.S. Citizen or Permanent Resident

Salary Range: $48,000-$55,000 depending on experience and also eligible for an annual performance bonus

Gamele de salarii i de beneficii ale PPG pot varia in funcie de locaie, ceea ce ne permite s compensm angajaii in mod competitiv pe diferite piee geografice. PPG ia in considerare mai muli factori in luarea deciziilor de compensare, inclusiv, dar fr a se limita la, seturi de abiliti, experien i formare, calificri i educaie, licene i certificri, i alte nevoi organizaionale. Se pot aplica i alte stimulente.

Programele noastre de beneficii pentru angajai sunt concepute pentru a contribui la sntatea i bunstarea angajailor notri. Orice acoperiri i beneficii ale asigurrii vor fi in conformitate cu termenii i condiiile planurilor aplicabile i cu documentele aferente planului de guvernare.