IT Infrastructure Specialist, Data Continuity and Server II

At Amcor we are inspired to change the packaging industry and are taking on the aspirational challenge to make all our products recyclable or reusable by 2025. Through our products and global footprint, we are in a unique position to truly make a difference in the packaging space. Our products impact the lives of millions of people across the globe every day from food, beverage, pharmaceutical, medical, home- and personal-care, and other essential products. Amcor is a thriving S&P 500 organisation listed both on the NYSE (AMCR) and ASX (AMC) with US$13 billion in sales. We have a proud history dating back to the 1860's and come a long way from a single paper mill based in Melbourne to becoming the global leading packaging company. Today, Amcor is an international organisation empowering its 50,000 employees in over 40 countries and across 250 sites.

Will you be next to join our journey towards a more sustainable future?At Amcor we are always looking for talented and passionate individuals who are motivated to make a difference. Working at Amcor means you will have a unique opportunity to be a part of an organisation that is committed to providing sustainable packaging solutions. To find out more about our commitment to sustainability and about Amcor, visitwww.amcor.com.

About the role

The Infrastructure Specialist II is an integral part of the Americas Center of Excellence team and is responsible for the infrastructure scope, both remote sites and data centers. Providing solutions and support to all Amcor locations in the Americas while also supporting locations globally where needed.

As part of the scope handled by Infrastructure Specialist II, the principal responsibility of the job is:

• Coordination and implementation of agreed and approved solutions across the Business Groups in a timely and cost-effective manner
• Work closely with IT personnel both at a regional and local level to promote appropriate solutions to business problems
• Maintain and enforce standards across all Business Groups and prepare presentations to substantiate the need for these guidelines where appropriate.
• Evaluation of service providers in all aspects of the projects that require external resources to implement
• Drive and leverage new functionality from existing systems to improve reliability and the features/functions available to the business and develop a business case and implementation plan
• Maintain and improve the server, backup, and storage environments

Key Job Accountabilities

• Management of tickets assigned in Service Now for the Americas, to ensure an effective level of support.
• Be a key player of the regional IT Operations team to ensure a stable and efficient environment.
• Responsible for the implementation, configuration, management, and monitoring of the environment infrastructure.
• Setup of standardized systems monitoring across all Americas sites
• Diagnose and troubleshoot server related issues.
• Provide 3rd level support and act as subject matter expert, providing recommendations in areas of server, back up and storage.
• Collaborate and work closely with other members of the IT Operations team.
• Plan, manage and participate in local and regional infrastructure projects.
• Adhere to Infrastructure Service Delivery methodologies and Enterprise Architecture global standards.
• Management of general server and storage related documentation and knowledge base.Leverage an understanding of material / polymer properties and equipment capability in order to meet customer needs.
• Use understanding of cross-functional connectivity of business processes to improve performance across the organization.
• Continuously learn and share knowledge in order to advance capability across the organization.
• Lead technical process developments and improvements in order to generate new technology and value to Amcor.
• Engage with a global technical community for information sharing relevant to assigned area(s).
• Collaborate with areas such as Engineering, Operations and Quality to resolve technical challenges, supporting sustained solutions. This may include inputs on machine installations, initiating vendor programs and participating on new capital project teams.
• Contribute to, present and follow-up on research proposals.

Qualifications/Requirements

• Bachelor's degree in computer science or equivalent experience/studies
• Minimum of 5 years' experience in a technical IT Environment
• Microsoft Certifications such as MCSE is preferred
• ITIL certificate will be advantageous
• VMware VCP will be advantageous
• Strong knowledge of server infrastructure solutions
  • Virtual Environments (VMware vCenter & ESXi 5.5 and greater, Hyper-V, XenServer)
  • Storage (DAS, NAS, SAN)
  • HCI (VSAN \ Nutanix)
  • Software distribution platforms (SCCM, RCA)
  • Anti-Virus solutions (Symantec)
  • Server 2008, 2012, 2016, 2019, Windows 7, Windows 10 operating systems
  • Active Directory, GPOs
• Solid hands-on experience within an environment running Wintel, Microsoft management solutions
• Hands-on experience of compute platforms; HPE ProLiant and Dell PowerEdge
• Good understanding of systems monitoring and experience in setting up monitoring tools
• Understanding of cloud hosting platforms (Azure, AWS, Google Cloud) and hands on experience in setting up cloud-hosted services will be beneficial
• Technical background in automating tasks, programming or scripting will be beneficial
• OS image management, design & configuration advantageous
• Basic understanding of application packaging will be beneficial
• Experience in project management
• Ability to work under pressure in a high throughput business environment
• Excellent organization skills; able to plan, organize and prioritize workload
• Excellent communication skills with the ability to communicate at all levels in English
• Willingness to learn and be adaptable to the changing requirements of the job
• Good attention to detail

We expect our people to be guided by The Amcor Way and demonstrate our Values every day to enable the business to win. We are winning when:

• Our people are engaged and developing as part of a high-performing Amcor team
• Our customers grow and prosper from Amcor's quality, service, and innovation
• Our investors benefit from Amcor's consistent growth and superior returns
• The environment is better off because of Amcor's leadership and products

Amcor is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

If you would like more information about your EEO rights as an applicant under the law, please click on the links "EEO is the and "EEO is the Law" Poster Supplement. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call 224-313-7000 and let us know the nature of your request and your contact information.

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