Business Systems Analyst

Why join us?

Our purpose is to design for the good of humankind. It's the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.

GENERAL PURPOSE

Utilize Enterprise Resource Planning (ERP) software and RapidResponse planning software to sustain and enhance business practices in line with the MillerKnoll vision. Ensure precise system data and offer comprehensive support, diagnosis, and resolution for end users. Engage in development projects, and create and maintain process documentation (databases, work instructions, etc.). Act as a business partner within MillerKnoll entities to deliver accurate corporate solutions.

ESSENTIAL FUNCTIONS

Manage user expectations, prioritize tasks appropriately, and resolve schedules and resource conflicts to meet deadlines.
Supervise external consultants to ensure developed applications align with MillerKnoll standards.
Oversee data archiving processes within the assigned area.
Participate in the analysis, development, testing, and documentation of new and existing functionalities.
Engage in focus teams to address issues or implement new functionalities.
Collaborate with MillerKnoll IT as the area owner of functional LES, ERP, or RapidResponse planning software programs and processes.
Provide additional support as needed to achieve business objectives.
Offer periodic on-call weekend and off-hours support.
Mentor and train users routinely.
Support project management efforts.
Develop solutions to enhance service reliability, contribute to corporate EVA, and ensure equitable outcomes for business partners.
Partner with business units to support, develop, and implement technology systems and processes.
Perform additional responsibilities as required to meet business objectives.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience

Bachelor degree in Business or related field preferred.

Five years hands on experience or an equivalent combination of education, training and experience.

Specialized Supply Chain Planning and execution training classes completed with proven ability to apply learning in related Business Systems.

Skills and Abilities

Must have a working knowledge and understanding of ERP, configuration, and planning system processes and tools, typically acquired through a minimum of two years of experience with supply chain systems.

Familiarity with and ability to utilize report writers and other system software packages.

Ability to convey information clearly and understandably to both users and systems personnel.

Must possess an understanding of the total IT responsibilities and requirements within the functional area.

Strong analytical and problem-solving skills are essential.

Must understand, support, and follow MillerKnoll Performance System concepts and initiatives.

Strong understanding of manufacturing, scheduling, purchasing, and engineering systems and practices.

Must be able to work with minimal direct supervision, demonstrating excellent communication and leadership skills to influence decision-making without direct authority.

Ability to effectively use office automation, communication software, and tools currently employed in the MillerKnoll office environment.

Must be able to perform all essential functions of the position with or without accommodations.

Who We Hire?

Simply put, we hire everyone. MillerKnoll is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We're committed to equal opportunity employment, including veterans and people with disabilities.

MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at careers_help@millerknoll.com.