PATIENT SERVICE REPRESENTATIVE- Children's Radiology (Part-Time)

Shift: (Part-Time) Monday - Thursday, 8:00AM - 2:30PM
Department: Children's Radiology
Compensation: Hourly

* Base Pay Range: $14.00 - $21.18 per hour, based on experience

ABOUT THE JOB

Step into an exciting role as a Reimbursement Assistant with MU Health Care, where every day is an opportunity to make a difference! In this multifaceted position, you'll be the friendly face welcoming patients, helping them navigate their visits, and resolving any issues with a smile. Your exceptional communication skills will keep everyone informed, whether it's about delays or answering calls with care. You'll play a vital role in maintaining a welcoming environment, all while managing patient records and ensuring accurate billing with your knowledge of coding and insurance processes. If you're ready to embrace a Culture of Yes to Care, Deliver, Innovate, and Serve, this is the perfect role for you! Join us and help create a seamless experience for our patients while working with a fantastic team!

ABOUT MU HEALTH CARE

MU Health Care is a growing academic health system in mid-Missouri comprised of multiple hospitals - including the region's only Level 1 Trauma Center and region's only Children's Hospital - and over 90 specialty clinics located throughout the region.

As an MU Health Care employee, you'll be part of an exceptional team committed to our mission of saving and improving lives. Our core values of inclusion, respect, service, discovery, responsibility and excellence foster a collaborative work environment where you can grow your career.

Learn more about MU Health Care.

Learn more about living in mid-Missouri.

DETAILED JOB DESCRIPTION

Collaborate with patients, families and/or staff in handling and resolving problems that may occur during the course of visit.

Communicate any expected delays to patient and ancillary service departments.

Greet, escort, and answer phone system, handle and/or direct calls to appropriate area, and place calls as requested by supervisor. Use excellent guest relations skills in all interactions with patients, visitors and staff.

Maintain the general appearance of the waiting room, reception area, and offices; straighten magazines, chairs and other light furniture. Maintain working knowledge of all office equipment, fax, copiers, phones, etc.

Request, prepare and ensure the completeness of the patient medical record and physician orders.

Understand and subscribes to the Culture of Yes to Care, Deliver, Innovate, and Serve our patients.

Validate patient demographics, insurance, pre-certification, prior authorization, referrals; accurately manage copay collections; prepare accurate billing documents utilizing knowledge of ICD-9, CPT-4 coding, and managed care plans; obtain signatures; process hold bills. Patient check-in, check-out, batching, scheduling, bumping, cancelling, and no-showing appointments; maintain bed control; conduct bedside patient interview; effectively utilize computer applications such as IDX/GE, PCS, Cerner, etc.

Depending upon the location and assigned area of responsibility, the following duties may apply: Prepare patients for examinations including taking and recording vital signs, printing medication lists, and other tasks.

Perform Point of Care (POC) testing on patients, maintain POC equipment and supplies, and maintain equipment/controls.

May complete unit/department specific duties and expectations as outlined in department documents.

REQUIRED QUALIFICATIONS

High school diploma or an equivalent combination of education and experience from which comparable knowledge, skills and abilities can be acquired.

Six (6) months of experience with frontline customer service and guest relations duties and skills.

PREFERRED QUALIFICATIONS

Prior experience in a health care setting, hospital admissions, registration, medical office, and use of medical terminology strongly preferred.

Additional license/certification requirements as determined by the hiring department.

PHYSICAL DEMANDS

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job; however, completion of these duties is a measure of successful performance. Employees of this job classification are subject to performance reviews. Basic function, responsibilities and characteristics duties may change at any time with or without notice.