Technical Training Manager

Company Overview

Group/Division

Job Description/Preferred Qualifications

Do you want to make a difference and be at the groundbreaking of learning? In this position at KLA, you will manage a team in learning content creation and delivery for both internal employees and KLA's customers.

We look for people who are encouraged by working at the leading edges of technology and want to make an impact by crafting solutions that drive progress and transform industries!

We are looking for a manager who will support our mission to deliver proficient, tested, and certified engineers capable of supporting KLA's customer service commitments. As a manager in our Learning & Knowledge Systems team, you will join a learning organization recognized by Training Magazine as a leader in the industry and manage training operations teams in support of KLA products. The selected manager collaborates with internal groups, such as engineering, technical support, new product introduction, and field support. Training operations responsibilities include capital asset management, engineering training strategy and development to meet product service requirements, quality assessment & KPI monitoring, customer training, and certification. In addition, the right person will be lead efforts in latest learning technologies (AR/VR, Video, WBTs) to enable learning effectiveness and efficiency. This position will participate in efforts related to improving data-driven learning approaches and technologies to provide immersive, blended learning experiences to support learner-centric environments versus instructor-centric types.

Duties & Responsibilities

* Manage and lead a training operations team in developing, delivering, and optimizing world-class learning experiences

* Contribute to strategy, processes, and technologies for technical learning to meet tool & customer availability requirements.

* Implement various learning methods, using different mediums (self-learning, instructor-led learning, supplemental materials, and interactive learning such as VR/AR)

* Measure and supervise ongoing impact of learning operations

* Proactively seek out ways to simplify processes and identify opportunities to use technology to scale and build efficiencies

* Get along with other learning management teams for managing and optimizing all technical learning activities

* Guide project teams and workstreams and influence organizational change of new learning programs, including monitoring of progress against scope, schedule, and budget and hold teams accountable to commitments and results

* International travel is required (=<25%)

Preferred Qualifications

* BS or MS in science or training-related subjects and 7 years of experience delivering training or equivalent combination of education and experience

* Knowledge of instructional theory, including assessment

* Proficiency with learning management systems & reporting

* Excellent project management and organizational skills

* Excellent written and oral communication skills, including the ability to effectively convey technical information to non-technical colleagues and customers

* Critical thinking skills

* Ability to prioritize and simultaneously support multiple initiatives

* Good understanding of security solutions and technologies

* Demonstrated attention to detail and commitment to excellence

Minimum Qualifications

• Bachelor's Level Degree with a minimum of 8 years of experience ORMaster's Level Degree with a minimum of 6 years of experience OR equivalent related experience

The company offers a total rewards package that is competitive and comprehensive including but not limited to the following: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave.

KLA is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, national origin, sex, gender identity, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other status protected by applicable law. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at talent.acquisition@kla.com or at +1-408-352-2808 to request accommodation.