Military and Veterans Benefits Administrator (Office Administrator)

If you're passionate about building a better future for individuals, communities, and our country-and you're committed to working hard to play your part in building that future-consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

What You'll Do:

The Military and Veterans Benefits Administrator will support the Director of MVB as well as the leadership team and stakeholders to create
an environment of team success, ensuring that the daily operations of the team run smoothy and efficiently.

Main Responsibilities Include:

• The MVBA must be able to establish and maintain a relationship with other departments, outside agencies and vendors.

• The MVBA position is essentially an influential leader who will model ethical behavior.

• The MVBA position will require independent work and knowledge of Military and Veterans Benefits. Attends and participates in departmental meetings as required to ensure information given to students and University personnel about military benefits is accurate and up to date.

• Establishes and maintains professional relations with military contacts, Utah State Approving Agency, and other business professionals.

• Ensures problems are effectively resolved.

• Ensures payments and paperwork is processed timely and accurately.

• Promotes a positive image of the University and upholds its reputation.

• Attends yearly workshops offered by the VA and SAA to receive information affecting benefit administration.

• Performs other duties as assigned.

This job description includes a general representation of job requirements rather than a comprehensive inventory of all required responsibilities or work activities. The contents of this document or related job requirements may change at any time with or without notice.

Knowledge, Skills, and Abilities You'll Need to Be Successful:

• Strong computer skills

• Interpersonal Skills

• Customer Service Skills

• Strong Time management skills

• Strong oral and written skills

• Creative mindset

• Analytical

• Emotional Intelligence

• Proactive with self-direction

• Organized

• Problem Solver

• Detailed Oriented

• Open and approachable

• Manage, record and report data

• Coordinate meetings and activities

• Miscellaneous administrative tasks

Minimum Qualifications:

Education:

• High School Diploma or GED

Experience:

• 2 years of experience in financial aid or similar customer service field/environment

Experience in lieu of education:

• An equivalent combination of training, experience, credentials, or accomplishments demonstrating the ability to perform the essential
  functions of this job may substitute for education degree requirements.

Preferred Qualifications:

• Bachelor's Degree or relevant work experience/training

• Experience working in Higher Education

• Experience with Salesforce, Banner, or Enrollment Manager

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The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:

How to apply: apply online

Full-time Regular Positions(FT classification, standard working hours = 40)

This is a full-time, regular position that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.

The University is an equal opportunity employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.