Manager, Audience Services

What You'll Do:

• Box Office and People Management
  Box Office Management:
  * Manages the Box Office during weekday hours, Tuesday through Friday 1:00 p.m. to 4 p.m.
  * Responsible for scheduling and managing Box Office Managers for night and weekend coverage for performances and rentals.
  * Oversees weekday will-call at Merle Reskin Theatre Box Office or The Theatre School building Box Office in Lincoln Park.
  * Builds and maintains all Main Stage, Elevated Studio Productions, Studio productions, and other events as requested in the ticketing system, Spektrix. Maintains these performances in Spektrix ensuring accuracy of performance dates, ticket prices, and other important production information.
  Supervision and Training:
  * Supervises and manages 2-3 staff house managers, 2 staff box office managers, 6-10 student box office ticket agents, one student graphic designer, all audience service crew ushers, and 2 student house managers as assigned.
  * Creates and implements customer service policy in coordination with the Director of Marketing and Public Relations.
  Meetings and Coordination:
  * Creates a schedule for and convenes meetings of all audience services and front-of-house staff.
  * Organizes and implements meetings as needed with production staff to ensure clear and open lines of communication.
• Accessibility Services
  * Serves as the Access Coordinator for all theatre spaces and provides accommodation for patrons with disabilities.
  * Coordinates touch tours with assistance from stage management, props, and costume departments.
  * Assists with the curation of adjustments of cues for Sensory Friendly Performances.
• Programs
  * Orchestrates the schedule of due dates for comprehensive Program timeline.
  * Designs and formulates intake forms for biographies, ensuring a seamless and organized process.
  * Compiles a comprehensive list of production team members, for the title page and production staff page.
  * Facilitates timely reminders to the company, meticulously ensuring adherence to deadlines for program submissions.
• Financial Reporting and Analysis
  * Responsible for best accounting practices for ticket sales and reconciliation in coordination with the Business Manager. * Ensures PCI compliance with all credit card transactions. * Generates and synthesizes daily box office reconciliation reports. * Maintain well balanced cash banks for box office customer interactions. * Prepares Monthly Credit Card reconciliation reports in conjunction with the School of Music.
• Makes decisions related to audience and front-of-house for all Theatre School productions.
• Directly oversees 2-3 staff house managers, 2 box office managers, and 6-10 student box office employees, one student graphic designer, and all student usher teams.
• Spends a minimum of 16 hours a week directly overseeing employees during open hours, plus time admin time.
• Oversees an overall operating budget of $17,000- which includes external copying, professional accessibility services, box office supplies, playbills, and local travel.
• Oversees a student worker budget of $29,000.