Front Desk Manager - Office of International Education (OIE), Enrollment Management

Carnegie Mellon University
vision insurance, paid time off
United States, Pennsylvania, Pittsburgh
5000 Forbes Avenue (Show on map)
Nov 08, 2024
Carnegie Mellon University is a private, global research university that stands among the world's most renowned education institutions. With ground-breaking brain science, path-breaking performances, creative start-ups, big data, big ambitions, hands-on learning, and a whole lot of robots, CMU doesn't imagine the future, we invent it. If you're passionate about joining a community that challenges the curious to deliver work that matters, your journey starts here! The Office of Enrollment Management comprises five functional areas, including The Office of International Education (OIE), The HUB, the Office of Admission, University Registrar's Office, Student Financials and Enrollment Systems work together to provide students, families and the campus community with student support and administrative services from the time of recruitment, to enrollment and all the way through graduation. The Office of International Education is committed to supporting, promoting, and celebrating individuals in an intercultural environment. We advocate for and facilitate international and cross-cultural experiences, perspectives, and initiatives. OIE promotes and facilitates study abroad and acts as a liaison to the university for international students, researchers, and professors. We are seeking an efficient and highly-detail oriented Front Desk Manager to support key aspects of dynamic and evolving office operations including reception desk operations. We are seeking candidates with strong organizational, interpersonal, and communication skills and has the ability to assume responsibility and work collaboratively. In this position, you will be responsible for ensuring the smooth operation of a busy reception area, creating a pleasant, welcoming, visitor experience, interfacing with and providing basic immigration information to international students and scholars and initial instructions to study abroad students, and for providing general administrative support to staff in the Office of International Education (OIE). We are seeking qualified candidates who can contribute, through their experiences to the diversity and excellence of the academic community and our engagement with a multicultural student body. Core responsibilities include: Ensure front desk coverage during office hours; receive and welcome walk-in and phone customers; ensure orderliness of front desk area, including stocking handouts/forms; assist with appointment scheduling troubleshooting; answer basic immigration questions in-person, over phone and over email as well as answering questions on non-immigration, study abroad and procedural matters. Receive immigration document requests and conduct database checks and distribute both paper and electronic requests/cases to appropriate staff, prepare and/or sign federally required letters. Serve as a Designated School Official and issue or sign visa documents. Assist Advisors or Document Managers with administrative projects, such as immigration reporting, as needed. Receive all incoming mail including immigration documents from Homeland Security & outreach to student/scholar for secure distribution and assist with outbound mailing of immigration documents. Assist with OIE communications, including OIE email maintenance and response. Ensure proper operation of office equipment is ordered and maintained. Flexibility, excellence, and passion are vital qualities within Enrollment Management. Inclusion, collaboration, and cultural sensitivity are valued competencies at CMU. Therefore, we are in search of a team member who is able to effectively interact with a varied population of internal and external partners at a high level of integrity. We are looking for someone who shares our values and who will support the mission of the university through their work. You should demonstrate: Organization and Planning Skills Proficiency with Microsoft Office products is expected. Problem-Solving and Reasoning Skills Interpersonal Skills Excellent communication (verbal and written) skills. Ability to simultaneously handle multiple tasks, with a high level of complexity. Ability to prioritize tasks, exercise judgment and maintain confidentiality are critical. Ability to work well under pressure. Qualifications High School or GED; Associates or bachelor's degree is highly preferred. A minimum of 5-8 years of administrative support experience and experience with various computer applications, including database experience. Experience working in a Higher Education setting is preferred. Requirements Successful background check US citizenship or permanent residence required Additional Information: Sponsorship:Applicantsfor this positionmustbecurrentlylegallyauthorized to workfor CMUin the United States. CMU will notsponsor or take over the sponsorship of an employment visa for this opportunity.Carnegie Mellon is not a qualifying employer for the STEM OPT benefit: only the 12-month OPT may be used to work at Carnegie Mellon. Application Instructions: To apply please submit a cover letter and resume along with your application Joining the CMU team opens the door to an array of exceptional benefits available to eligible employees. Those employees who are benefits eligible have the opportunity to experience the full spectrum of advantages from comprehensive medical, prescription, dental, and vision insurance to an enticing retirement savings program offering a generous employer contribution. You can also unlock your potential with tuition benefits and take well-deserved breaks with ample paid time off and observed holidays. Finally, rest easy knowing you are covered by life and accidental death and disability insurance. Other perks include a free Pittsburgh Regional Transit bus pass, our Family Concierge Team to help navigate childcare needs, fitness center access, and so much more! For a comprehensive overview of the benefits that may beawaiting you, explore our Benefits page. At Carnegie Mellon, we value the whole package when extending offers of employment. Beyond just credentials, we consider the role and responsibilities, your invaluable work experience, and the knowledge gained through education and training. We acknowledge and appreciate your unique skills and the diverse perspective you bring. Your journey with us is about more than just a job; it's about finding the perfect fit for your professional growth and personal aspirations. Are you interested in an exciting opportunity with an exceptional organization?! Apply today! Location Pittsburgh, PA Job Function Administrative Support and Coordination Position Type Staff - Regular Full Time/Part time Full time Pay Basis Hourly More Information: Please visit "Why Carnegie Mellon" to learn more about becoming part of an institution inspiring innovations that change the world. Click here to view a listing of employee benefits Carnegie Mellon University is an Equal Opportunity Employer/Disability/Veteran. 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