Records & Registration Specialist

Howard Community College

tuition reimbursement, 403(b)

United States, Maryland, Baltimore

Nov 11, 2024

Position Details

Position Information

About Us	Howard Community College ( HCC) is an exciting place to work, learn, and grow! We are proud to have received the Great Colleges to Work For honor for 12 consecutive years, 2009-2020. Howard Community College values diversity among its faculty, staff and student population. We are an innovative institution that is committed to responding to the ever-changing needs and interests of a diverse and dynamic community. No matter where you want to go in your career, you can get there from here!
Position Title	Records & Registration Specialist
FLSA
FT/PT	Part Time
Hours Per Week	25
Work Schedule	M-F
Grade	9
Minimum Compensation	$21.27-$34.61
General Responsibilities	Provides complete student registration services including but not limited to in person registrations, researching and resolving registration and account information problems, scanning of student records, answering phone and e-mail inquiries, clerical tasks, assisting students with online registration, and other records functions. Interprets and communicates general college and records registration and veterans' affairs policies and procedures for the college community. Maintains privacy of student record information and compliance with the Family Educational Rights and Privacy Act [ FERPA].
Work Performed	Provides records and registration services to students via phone, email, and in-person. Provides services to students escalated from the Howard HUB. Registers students for credit and non-credit courses, including JumpStart registration. Assists students with accessing and navigating student accounts to complete records and registration-related tasks. Monitors and triages office email inboxes, responds to student, faculty, and staff inquiries. Responsible for student records updates such as Change of Information. Provides printed transcripts, enrollment verifications, and other walk-up services. Supports records, registration, and veterans' affairs communication efforts. Scans and links documents in the imaging system. Distributes office mail. Performs other duties as assigned related to the functions of the office.
Minimum Education Required	High School or equivalent
Minimum Number of Years Experience Required	1
Other Knowledge Required	Customer or student service experience. Demonstrated proficiency with technology to include Microsoft Office applications and student information systems or similar database. Attention to detail and ability to resolve routine problems with minimal supervision. Ability to develop and maintain thorough knowledge of office procedures and college policies. Ability to maintain strict confidentiality of work-related information and materials while abiding by state and federal privacy laws, including FERPA. Ability to contribute to a dynamic, student-focused, cooperative team culture that delivers excellent customer service and personal attention to students. Excellent interpersonal, written, and oral communication skills; demonstrated excellence providing customer service to individuals from diverse backgrounds. Commitment to diversity. Champion for equity.
Working Conditions	Fast-paced, sometimes high stress customer service environment with peak periods of high volume. Occasional additional evening and weekend work during peak periods. Occasional local travel. Extensive follow-up work, database use, responding to inquiries, etc. Flexibility required.
Supervisory Postion?	No
Division	Enrollment Services (Div)
Department	Records, Registration & Veterans Affairs

Posting Detail Information

Posting Number	B421P
Number of Vacancies	2
Best Consideration Date	10/18/2024
Job Open Date	10/11/2024
Job Close Date
Open Until Filled	Yes
Job Category	Hourly/Temporary
Benefits Summary	Howard Community College offers competitive salaries, excellent medical and dental selections, tuition reimbursement and paid leave programs. As a participating member of the Maryland Retirement and Pension System, HCC offers two retirement options: The Pension, which requires a 7% employee contribution and The ORP, a 403(b) with a 7.25% employer contribution only. Employees in positions that do not require a bachelor's degree must participate in The Pension. Employees that possess a bachelor's degree and hold professional positions that require a bachelor's degree may choose to participate in either The Pension or The ORP.
Applicant Instructions	*Pre-employment criminal background investigation is a condition of employment. HCC is interested in all qualified applicants who are eligible to work in the United States. However, HCC will generally not sponsor applicants for work visas. Due to HCC policy, only employees living in states contiguous to Maryland are eligible for work at HCC and include Virginia, West Virginia, Washington DC, Pennsylvania. Candidates must live in the commutable area or willing to relocate at their own expense if offered the position because HCC does not offer relocation benefits. Please complete the entire HCC Employment Application (Candidates will be evaluated on completing the college's application in full).
Quick Link for Internal Postings	https://howardcc.peopleadmin.com/postings/4306
EEO Statement	Howard Community College ( HCC) is an Equal Employment Opportunity & Affirmative Action employer & values diversity within its faculty, staff & student population. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, gender, sexual orientation, gender identity, genetic information, disability or protected veteran status. HCC understands that persons with specific disabilities may need assistance with the job application process and/or with the interview process. For confidential assistance with the job application process, please contact the Office of Human Resources at 443-518-1100.