Director of Customer Experience

ANDERSEN CORPORATION SUMMARY:

At Andersen, we pride ourselves on our core values of Excellence, Integrity, Innovation, Partnership and being a leader in Corporate Citizenship. Headquartered in Bayport, Minn., Andersen Corporation is the largest window and door manufacturer in North America. Newsweek recognized Andersen as one of "2023 America's Greatest Workplaces."

We're focused on bringing more light into people's lives by helping them create healthier, happier spaces to build memories and do what they love. This applies to our team, too. Andersen embraces our nine Employee Resource Networks to celebrate our differences and to champion diversity. We are named as a Forbes "Best Employer for Diversity 2022."

Earning the 2023 ENERGY STAR Partner of the Year-Sustained Excellence Award, Andersen is also committed to environmental health and sustainability. No matter your role, you'll have the opportunity to make a difference at Andersen.

POSITION SUMMARY:

The Customer Experience Director is responsible for a team within the Customer Experience Organization. Responsible for understanding customer needs, developing, and executing key business strategies. Ensures major work efforts are aligned with short- and long-term business plans and goals. This position is also responsible for building customer facing programs that support customer needs.

This position is focused on creating and improving strategies, business processes and organization alignment while driving world class customer experience. This role is a leader of managers, requiring strong leadership through others, and development of talent. This role requires collaboration across other functions to align and achieve goals.

PRIMARY RESPONSIBILITIES:

* Develop and implement the strategy aligned with the company's vision and objectives. Articulate the long-term vision of the company and the translation to the customer experience team.

* Lead, mentor, and develop a high performing team. Mentors developing managers and customer experience leaders.

* Drive desired business outcomes through measurement and analysis of metrics, translating data into actionable insights and customer experience.

* Collaborate with marketing, sales, and other departments to ensure a cohesive customer experience.

* Champions for a customer centric organization. Creates a culture of feedback and continuous improvement.

* Drive innovation in customer expereince initiatives to enhance satisfaction and loyalty.

* Utilize customer feedback, market trends and emerging technologies to drive continuous improvement.

* Manages multiple teams and other managers. Develop team to enhance talent development, broader skillsets and build a team to support future direction.

QUALIFICATIONS AND SKILLS:

MUST HAVE QUALIFICATIONS:

* Bachelor's degree in business or related discipline. Preferred 15+ years of business experience, with 5 or more years in a management capacity.

* Proven track record of leading customer centric initiatives and teams

* Strong analytical skills with the ability to translate data into actionable strategies.

* Demonstrated ability to identify business opportunities and develop strategic plans.

* Ability to work collaboratively and influence senior leaders across the Enterprise.

* Knowledge of emerging trends and technologies in customer expereince preferred.

CULTURE AND BENEFITS :

"Be Orange. Be You" is how we express our belief that by embracing our differences and empowering you, we'll be a stronger team able to accomplish what otherwise wouldn't be possible. This Orange spirit has helped us become the #1 innovative window and door brand* and the one homeowners love the most.** It's also why we're committed to supporting you to approach each day with a bright outlook.

Benefits include, and are not limited to:

* Medical/Dental/Vision/Life Insurance

* Health Savings Account contributions

* Paid holidays plus PTO

* 401(k) plan & contributions

* Professional development and tuition reimbursement opportunities

* Charity contributions

* Nationwide career opportunities

We look forward to seeing how your unique skills, background and experiences will inspire our team and help us continue to be the leader we are today.

In 2024, Andersen has set a profit-sharing target of $4,000 per eligible employee, prorated as appropriate. Profit sharing will be paid out in quarterly installments to provide eligible employees with payments throughout the year, with payment amounts tied to quarterly operating profit performance.

Andersen is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristic protected by law.

At this time, we are not sponsoring candidates for work authorization in this position. Should you independently secure work authorization, please consider reapplying to this position.

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