Senior Associate, Clinical Applications Services and Support - North America

Senior Associate, Clinical Applications Specialist

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you'll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers.

We foster an inclusive culture and are looking for diverse, talented people to join Alcon. As a Senior Associate, Clinical Applications Specialist supporting North Central Clinical Education Team, you will be trusted to provide the best -in-class training for customers (surgeons and staff) on the approved utilization of Alcon products to ensure safe and appropriate use for optimal patient outcomes. Field Based position that includes home office administrative duties. The Clinical Applications Specialist (CAS) is a clinical expert in Alcon's entire current portfolio of devices to include LenSx, ORA, Argos, Verion and added products added to the portfolio in the future as technology and business needs evolve. This will be covering our Iowa, Nebraska, Missouri, and Kansas territories.

**Ideal candidates will live in Omaha, NE or Kansas City, MO or surrounding areas. **

In this role, a typical day will include:

• Provide technical and clinical training, education and ongoing clinical support to train surgeons and Operating Room (OR) staff on the approved use and application of Alcon's Cataract and/or Refractive Surgical Device products.
• Provide on-site and/or remote clinical application support to customers by providing scientific and technical information in response to inquiries regarding approved use of Alcon medical devices.
• Ensure successful implementation of all equipment and software upgrades at clinical sites for all relevant devices.
• Provide clear and accurate documentation of each site visit via a standardized reporting mechanism (CRM Tool) within 48 hours of completion of the visit.
• Identify and report all adverse events and device deficiencies to Medical Safety per company protocol.
• Refer inquiries related to unapproved uses of technologies.
• Address reports of Adverse Events requiring root cause analysis and requests for feedback/input from physicians in cooperation with Medical Safety, as appropriate.
• Collaborate as appropriate with Field Service Engineers to support clinical sites on new installations, site support and trouble shooting.
• Collaborate as appropriate with the Field Service team and Sales Reps to ensure clinical training is scheduled for new installations and needs for ongoing surgical support.
• Provide constant feedback to R&D via approved communication plan on clinical performance of products.
• Respond to unsolicited requests for information related to Alcon medical devices, per SOPs and Ethics and Compliance Guidelines.
• Attend and support Medical Congresses, fellowships, conferences, exhibits, seminars, and wet labs as requested by Clinical Applications management.
• Assist with convention demonstrations as deemed appropriate by management per SOPs.
• Achieve clinical certifications to meet requirements and scope of responsibilities.

WHAT YOU'LL BRING TO ALCON:

• Bachelor's Degree or Equivalent years of directly related experience (or high school +10 yrs.; Assoc.+6 yrs.; M.S.+0 yrs.)
• The ability to fluently read, write, understand, and communicate in English 2 Years of Relevant Experience

Travel Requirements: 80% Domestic travel with regular overnights

Preferred Skills and Experiences:

• Ophthalmic Clinical and Ophthalmic Surgical skills a must.
• COA or COT Highly Preferred
• Must have experience training groups of people of various sizes
• Preferential consideration will be to candidates that live in Omaha, NE, Kansas City, KS or Kansas City, MO.

HOW YOU CAN THRIVE AT ALCON:

• See your career like never before with focused growth and development opportunities
• Join Alcon's mission to provide outstanding, innovative products and solutions to improve sight, improve lives, and grow your career!
• Alcon provides robust benefits package including health, life, retirement, flexible time off for exempt associates, PTO for hourly associates, and much more!

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Alcon is an Equal Opportunity Employer and participates in E-Verify. Alcon takes pride in maintaining a diverse environment and our policies are not to discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital or veteran status, disability, or any other legally protected status. Alcon is also committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please send an email to alcon.recruitment@alcon.com and let us know the nature of your request and your contact information.