Patient Attendant - Moundview

Gundersen Health System
United States, Wisconsin, Friendship
Nov 10, 2024
Love + medicine is who we are, it's what we do, it's why people want to work here. If you're looking for a job to love, apply today. Scheduled Weekly Hours: 18 Job Description: BASIC FUNCTION The Patient Screener maintains excellent customer service skills and assist patients to the correct registration and appointment areas within the facility and assists patients reporting with any symptoms to the correct triage process while maintaining proper transmission-based precautions. He or she always maintains patient confidentiality during screening process as much as possible and provides appropriate, up-to-date instructions to patients and/or visitors who report with symptoms. The patient screener is knowledgeable of the current patient and visitor guidelines and demonstrates adequate screening processes of anyone entering the facility, with the exception of GHS and contracted staff. He or she recognizes the need for emergent attention for patients presenting with severe illness and demonstrates proper processes needed to alert staff of impending emergency. MAJOR RESPONSIBILITIES Screens all patients, visitors and vendors entering the facility Assists patients, visitors and vendors to proper area for check-in Alerts other staff if emergent situation arises Demonstrates proper PPE usage and infection prevention techniques Maintains clean work environment and patient waiting area Demonstrates appropriate customer service skills relating Demonstrates ability to work with patients, visitors, vendors and/or staff under pressure Verbalizes knowledge of current patient/visitor restrictions and screening guidelines SCOPE OF THE JOB Age Specific Population Served: Pediatric (1 - 12 years) Adolescent (13 - 17 years) Adult (18 - 64 years) Geriatric (65 years & older) Infant (less than 1 year) OSHA Category Category I - All Employees in this job title have a reasonably anticipated risk of occupational exposure to blood and/or other potentially infectious materials. POSITION QUALIFICATIONS Education and Learning: Required High School Diploma or equivalency Desired Work Experience: Required None Desired 1 yearexperience in a healthcare setting with customer service skills Reasoning/Decision Making Must be flexible Must be professional, honest and have personal integrity Must be self-directed Must be decisive Must participate in and support professional organizations Appreciates people whose values, goals, and cultures are different from your own Develops additional knowledge by attending workshops and seminars Communication Communicates with ease on a professional level Must have excellent oral and written communication skills General - All Positions Work cooperatively with a wide variety of people Must have a professional attitude in regard to motivation, cooperation, flexibility, confidentiality, ethics and personal development Perceives and respond sensitively to the needs of others Use listening skills to identify important information in oral communication License and Certifications: Required: Current CPR and BLS certification PHYSICAL REQUIREMENTS/DEMANDS OF THE POSITION Sitting Frequently (34-66% or 5.5 hours) Static Standing Occasionally (6-33% or 3 hours) Walking/Standing Occasionally (6-33% or 3 hours) Stooping/Bending Occasionally (6-33% or 3 hours) Squatting Occasionally (6-33% or 3 hours) Repetitive Actions - Grip Forces Occasionally (6-33% or 3 hours) Carrying - Short Carry Occasionally (6-33% or 3 hours) Number of lbs 0-25 Push/Pull (Static Force) Occasionally (6-33% or 3 hours) Number of lbs 0-25 ENVIRONMENTAL CONDITIONS Subject to inside environmental conditions. Exposed to infectious diseases. If you need assistance with any portion of the application or have questions about the position, please contact the recruiter listed below: Primary Recruiter: Steve Crager Recruiter Email Address: sscrager@gundersenhealth.org Equal Opportunity Employer