Career Services Supervisor (816110)

The Career Services Manager is responsible for consistent monitoring, analyzing and evaluating the current scope and quality of services provided by the Career Services Team. These deliverables must alignment with WIOA law, Statement of Work and attainment of project goals. This position reports directly to the Project Director and works closely with the Leadership Team to ensure effective service delivery. The Career Services Manager provides leadership, supervision and oversight to the Consultants in multiple locations throughout the Centralina Workforce Development Region. He or she also works closely with Centralina Workforce Development Board WDB staff and other stakeholders.

• Responsible for overseeing the project's programmatic activities and operations. Reviews, recommends, reports and implements programs to ensure that the project meets contractual obligations and compliance issues. Analyzes processes and procedures to optimize performance. Prioritizes assignments and adjusts or adapts service delivery as needed.
• Conducts reviews of workforce activities and uses statistical sampling, audit, and observation techniques to evaluate compliance with policies and procedures and adherence to contract requirements
• Implements a continuous quality improvement process through the ongoing review of operations and administrative systems
• Manage the day-to-day relationship with Career Services Team, providing guidance, setting clear expectations and providing supervision across multiple locations with a focus on quality and customer outcomes. Strong commitment to program goals and responsibilities and ability to develop and maintain a high performing team.
• Provide performance and quality reports to the Project Director or board staff to ensure compliance and attainment of project goals. Conduct weekly quality reviews utilizing state system reports and others to ensure compliance with federal, state and local guidance and timely error correction. Addresses job seeker concerns promptly with an action plan to ensure satisfaction and documents all findings with case notes in a clear, concise, and timely manner.
• Works with Project Director to develop and implement corrective action plans as needed
• Thorough knowledge of WIOA program guidelines, case management principles, software applications and understanding of quality indicators.
• Coordinates and supervises staff professional development activities and training, to include initial learning plans at hire and continued professional development for staff throughout their tenure; empowering Consultants with the knowledge and tools needed to deliver quality case management to job seekers and participants.
• Develop and maintain a strong connection between the Career Services and Business Solutions teams to ensure job ready participants are quickly referred for placement in available Work Based learning opportunities such as On-the-Job Training, Work Experience and Transitional Employment.
• Establish professional working relationships with mandated partners, training providers and other stakeholders to maintain and develop community support.
• Addresses job seeker concerns promptly with an action plan to ensure satisfaction and documents all findings with case notes in a clear, concise, and timely manner.
• Review and approve scholarship applications, vouchers, supportive services or other participant requests timely and accurately.
• Demonstrate strong strategies for engaging and re-engaging customers as evidenced by activities and performance of the Career Services Team.
• Ensure staff are well educated about services offered by community partners and refer job seekers for assistance in overcoming barriers to employment that cannot be mitigated through services offered at the center.
• Other duties as assigned.

• Preferred Bachelor of Art/Bachelor of Science in psychology, business, or related fields with two plus years relevant work experience or commensurate work experience over five years.
• Experience working with career counseling consumers in a high-volume work environment, particularly in a human services or workforce development or an equivalent combination.
• Experience managing a de-centralized team with focus on providing quality services and goal attainment.
• Strong communication and organization skills, computer skills, publishing skills and the ability to communicate clearly and concisely
• Effective organizational and management skills.
• Familiarity with the communities being served, with knowledge and understanding of local needs and resources
• Demonstrate positive, pro-social interactions with customers, staff and community representatives
• Use language reflective of commitment to diversity; demonstrate cultural competence
• Collaborate effectively, and communicate proactively with staff and customers

All your information will be kept confidential according to EEO guidelines.

Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry's best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions.

When you join Equus, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.

At Equus we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. Equus Workforce Solutions is proud to be an Equal Opportunity Employer.All qualified applicants will receive consideration for employment without regard to race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, or reprisal or any other characteristic protected under state, federal, or local law.