Guest Services Specialist

Job Duties & Responsibilities:

• Scheduling various events in the center to fulfill the purpose and function of the center.
• Responsible for welcoming visitors coming to the center by greeting them taking the names and reason for the visit and being the first-person patient families and community at large have contact with in the Ladish Center.
• Support clinical and administrative programs for their needs of using the center. This includes 'Parent Universities' and Family programming, CBT-universities, reunions of former patients, research and marketing conferences, and chapel services.
• Assist self-run/independent 'support groups' (AA...) using the center.
• Liaison for "entities" located in the Ladish Center: Ronald McDonald Family Room, Rogers Research Center, Foundation and Spiritual Care.
• Serve as a concierge to visitors and guests by providing building tour, campus directions, catering deliveries for administrative programs, guest, and visitors.
• Work with the foundation to recruit, train and direct volunteers.
• Train and direct other receptionist who will be covering weekend and/or other shifts.
• Assist with event planning.
• Excellent customer service by setting friendly and welcoming tone to all visitors and center overall.
• Receives mail, documents, packages, and courier deliveries and delivers or distributes items.
• Coordinate requests for information and services as appropriate. Facilitate communication between departments/ staff and guests of the center as needed. (no overhead system in building)
• Assist with the hospital's emergency code situations as directed, including emergency paging.
• Provide miscellaneous services at the reception desk: secure valuables according to policy, log parcels for shipping, as directed, maintains the key log, check eligibility of guest coming into the center and provides other services, as directed.
• Attempt to resolve individual issues with peers in a positive, calm manner, with a focus on solution.
• Communicate concerns and provide solutions or contacting appropriate department for assistance.
• Promote department goals and the mission of Rogers Memorial Hospital.
• Demonstrate understanding of Joint Commission and other regulatory agency compliance regulations.
• Participate in Hospital committees, Performance Improvement/Quality team meetings, and team projects, as directed.

Project a professional image by wearing appropriate, professional attire per the Hospital's dress code policy.

• Demonstrate positive, calm, professional, and effective communication skills.
• Demonstrate punctuality, preparedness, and good organizational ability.
• Contribute to Performance Improvement/Quality initiatives in a positive, solution-focused manner.
• Fulfill all Human Resources and Infection Control requirements.
• Ability to influence departments within Rogers and provide technical guidance.
• Assist with other Foundation tasks as assigned.

Schedule

• Monday-Friday 9am-5pm
• Occasional weekends are required
• No holidays

Additional Job Description:

Education/Training Requirements:

• Associates degree preferred, preferably in hospitality, event management, or business administration.
• One (1) year of customer service, receptionist, or administrative experience, or equivalent, is required.
• One (1) year of project planning or event planning preferred.

With a career at Rogers, you can look forward to a Total Rewards package of benefits, including:

• Health, dental, and vision insurance coverage for you and your family
• 401(k) retirement plan
• Employee share program
• Life/disability insurance
• Flex spending accounts
• Tuition reimbursement
• Health and wellness program
• Employee assistance program (EAP)

Through UnitedHealthcare, UMR and HealthSCOPE Benefits creates and publishes the Machine-Readable Files on behalf of Rogers Behavioral Health. To link to the Machine-Readable Files, please visit Transparency in Coverage (uhc.com)