Collections Specialist

• Letter of application
• Resume
• Contact information for references

• 2 years of successful collections experience
• Knowledge of federal regulations concerning collections and financial aid
• Proven communication and problem-solving skills
• Strong negotiation skills
• Exceptional interpersonal and customer service skills
• Detail oriented
• Proven organizational, analytical and time management skills
• Ability to manage multiple priorities and tasks
• Ability to work independently, as well as, collaboratively to solve problems
• Proficient in Microsoft Suite applications

• Collection experience in a higher education environment
• Experience with Colleague
• Additionally, the College has identified desirable qualifications that support our commitment to creating and maintaining a diverse campus community including theability to speak a second language or to bring a multicultural perspective to the campus.

The University System of New Hampshire is an Equal Opportunity/Equal Access/Affirmative Action employer. The University System is committed to creating an environment that values and supports diversity and inclusiveness across our campus communities and encourages applications from qualified individuals who will help us achieve this mission. The University System prohibits discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, veteran status, or marital status.

• Analyze and attempt to resolve complex financial problems for students/borrower and provide financial counseling
• Review and institute collection procedures on accounts, including making contacts and conducting research to resolve account issues
• Coordinate collection of assigned loan program(s) i.e. Keene Tuition loan
• Counsel and assist students/borrowers with repayment options of past due overdue accounts
• Oversee outsourcing accounts to collection agencies and maintaining records as required
• Assure compliance with Federal regulations for assigned loan program(s); manage and verify student/borrower exit counseling in compliance with Federal regulations; assist with the audit of loan program
• Manage use of outside collections agencies and evaluate their performance
• Maintain records and reports as required
• Review, update, make recommendations for improvement in departmental policies and procedures
• Provide courteous, accurate, efficient customer service, in person, via telephone and via email. Respond to all inquiries using all forms of communication
• Process financial transactions, which may be varied internal and/or external funding sources. Utilize computerized financial accounting system, relevant financial transactions, procedures and general account, business practices and procedures, assuring adherence to standards
• Maintain confidentiality in communicating sensitive information and confidential matters
• Adhere to and enforce all Federal, USNH, KSC and Student Accounts policies.
• Perform other related duties as assigned.